Hi, I’m
Amita Brownlee
Upper Marlboro,MD
“If you spend too much time thinking about a thing, you’ll never get it done.”
Bruce Lee
Summary
A focused, observant, and skilled individual with 12+ years of Assistant manager, accounting experience and proven ability to manage large teams, including facilities, excellent organization, and time management with clear written and variable communication skills, encourage a positive relationship with vendors, customers, upper management, and owners. Consistently shows a level of expertise in planning and forecasting to profits.
Overview
7
years of professional experience
Work History
Bernstein ManagementDC, Washington
Assistant Property Manager
05.2023 - 12.2023
Job overview
- Meet with prospective residents and present available apartments that best fit their desires and budget.
- Review, process, and approve or deny applications.
- Inspect apartments to ensure they are move-in ready two days prior to move-in.
- Review prepared leases and move-in packages to ensure all necessary paperwork is properly executed before signing.
- Perform bookkeeping duties as required.
- Followed up on delinquent tenants and coordinated collection procedures.
- Proactively manage the lease renewal process, rent increase and other rentable items. Encourage resident retention.
- Schedule company-authorized contractors and vendors to prepare vacant apartments for move-in and monitor all work-in-progress.
- Respond to residents' concerns in a timely, professional, and respectful manner in writing though RentCafe.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Complete the resident move-out process and final account statement with any additional charges or refund.
- Help cultivate a high level of professionalism, customer service, attention to detail, and pride in work in all staff.
- Assist in the implementation of all policies and procedures as authorized in the Company policy.
- Assist with ensuring that all physical aspects of the property are fully functional, safe, and attractive.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Complete month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Bainbridge 2012 to 2021-GreystarLargo , MD
Assistant Community Manager
02.2019 - 07.2022
Job overview
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Maintaining an excellent customer service relationship with residents, vendors, co-workers, and the community.
- Stay on the cutting edge of market conditions, trends, and product knowledge in the community and competitive communities; ensure the same expertise in leasing staff.
- Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans.
- Play a role in achieving community financial goals by assisting in developing, preparing, and administrating the community's capital and operating budgets.
- Review and approve Final Accounting Statements (F.A.S.), ensuring all are timely and comply with state law. All changes are necessary and accurate, as stated in the Move Out Inspection Report and company standards.
- Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards before move-in.
- Prepare and deliver all legal and formal notices per state law and company standards, including but not limited to late notices, change-in-term notices, and lease violations.
- Input all cash receipts to appropriate income accounts in OneSite and prepare and generate a list of deposit receipts and amounts by company standards.
- Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or other legal proceedings; ensure all evictions and legal proceedings are followed through to completion.
- Conduct resident move-outs per state law and company standards.
- Maintain all account records and transactions, including N.S.F.s, rent allowances, concessions, rent increases, and other management-approved debits and credits in OneSite.
- Ensure timely collections of all rent receipts by preparing and distributing delinquency reports to the Property Manager.
- Adhere to established company standards for screening applicants for residency.
- Complete accounting Pre-Close and month-end reports.
- Monitor, follow up on, and maintain accurate information with all in-house collections by company standards.
- Prepare write-offs on a monthly basis for the Property Manager's approval.
- Analyzes operational information for impact on N.O.I., identifies trends, and recommends appropriate.
- Achieves the highest possible net operating income by implementing cost control and revenue improvement programs.
- Maximize rental income while minimizing expenses through effective planning and control.
- Effectively monitor all income, including delinquencies.
- Manage an effective preventative maintenance program to monitor service request turnaround and ensure the maintenance team's responsiveness.
- Assisting sister communities with lease-ups and takeovers.
BainbridgeRockville, MD
Senior Leasing Consultant
08.2016 - 02.2019
Job overview
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Streamlined leasing processes for improved efficiency, reducing paperwork and optimizing application review time.
- Developed successful marketing campaigns to attract prospective tenants, resulting in increased property occupancy rates.
- Negotiated favorable lease terms with new and existing tenants, maximizing rental income while maintaining positive relationships.
- Facilitated smooth move-in experiences for new tenants by coordinating unit preparation and providing clear communication throughout the process.
- Completes lease forms or agreements and collects rental deposits. Responsible for ensuring model and target apartments are ready for the show.
- Knowledgeable of lease terms, specifications, community policies, telephone sales techniques, and current market conditions of current rental rates, sizes, locations, and all amenities of the property.
- Developed and maintained an ongoing resident retention program with the guidance of the property manager.
- Responsible for accurate resident and property files, updating the Advertising Logbook, and process immediately all required administrative forms, reports, and related information.
- Responsible for assisting the assistant manager in collecting delinquent rent, scanning checks for rent payments, completing F.A.S., completing monthly pre-close reports, and account month-ending reports.
Education
PG Community CollegeLargo, MD
A.A.S from Business Management Degree
06.2022
Skills
- Relationship Building and Rapport, Policy Enforcement, Records Management, Business Processes, and Procedures
- Superb customer service, phone etiquette, and team-building skills
- Property management Software knowledge (Onesite, Yardi, Boston Post, YEARD, AMSI, MRI, Nexus and advanced experience with Microsoft Suite
- Knowledge of state annual reporting and the process of state and investor-conducted file and physical audits including, but not limited to, MOR, REAC, HOME funding program, MPDU, and LIHTC
- Working knowledge and understanding of monthly reporting and financial statements
- Accounting skills: Debt Collection, Financial Analysis, Accounting Software Proficiency, Bank Reconciliation, and Financial ReportingPayment Processing
- Data Entry Accuracy, Staff Management, Maintenance Scheduling, Database Management, Vendor Management, Contract Negotiation, Business Administration and Tenant Relations
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Property Manager
Bernstein Management
05.2023 - 12.2023
Assistant Community Manager
Bainbridge 2012 to 2021-Greystar
02.2019 - 07.2022
Senior Leasing Consultant
Bainbridge
08.2016 - 02.2019
PG Community College
A.A.S from Business Management Degree
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