Amy Cubelli
IT Administrator
Greensboro,NC
Summary
Resourceful IT Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 years of progressive IT experience. Dynamic team player and excellent communicator when interfacing with other staff members, vendors and end-users. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cyber analyst position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Administrator
Pressglass
2 2023 - Current
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Maintained organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Incident management that has prevented reduced operational efficiency and security risks.
- Analyzed logs from Azure to detect potential security threats or anomalies.
- Enforced secure password management practices and promoted multi-factor authentication (MFA).
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Management of network file shares and cloud storage through Onedrive.
- Performed regular backups of critical systems using backup software tools.
- Installed upgrades and software updates for officer users when recommended.
- Resolved software-related issues by performing troubleshooting steps or escalating them to third-party vendor(s) for resolution.
- Managed virtual machines running on VMWare platform including creating snapshots for quick recovery from errors or failures.
- Conducted research into emerging technologies in support of system development efforts.
- Configured VPN tunnels between remote sites for secure communication over public networks.
- Responded promptly to incidents reported by users via phone or email tickets.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Troubleshooted and resolved various Windows issues that impacted Office 365 suite users.
- Working knowledge of Windows Server 2008/2012, Cisco iOS, Windows 7/8/10/11
Network Administrator
Pilgrims Pride JBS
05.2022 - 02.2023
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Working knowledge of virtualization technologies (i.e. Microsoft Azure, Citrix) in support of various end-user applications
- Cisco Switch configurations and troubleshooting
- Network cabling and connectivity
- Monitored and managed physical security access control systems
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Coordinated efforts with third party vendors for software, hardware, and server upgrades
- Supported end users in VPN and multi-factor authentication for their remote access to internal company resources and applications
- Configured various mobile devices with Zebra technologies, iOS, or Android.
- Utilized Solar Winds to monitor network traffic in order to identify bandwidth usage and provide IP management
- Monitored system performance and responded to alerts.
- Utilized other networking tools to manage end point communications
- Maintained applications to keep software current with necessary updates and upgrades.
- Work with end users and propose new hardware and software solutions to support business.
- Tested and built hardware and software before they were implemented onto production floor.
- Provide hardware and software diagnostics for network, hardware and software issues.
- Managed technology projects in compliance with IT standards
- Maintained documentation and excellent communication
- Working knowledge of Active Directory, Microsoft SQL Server, Windows 7/8/10, Microsoft Office Suite 2016/2019/ OE365, Mimecast, Carbon Black.
Service Desk Analyst
Circle K
08.2020 - 01.2022
- Utilized necessary software tools such as SCCM, Citrix, and other software to remotely work on technical issues
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Assisted in rebranding of Irving, BP, Shell, and other gas stations to Circle K and supported changeover of their point-of-sales (POS) systems.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Coordinated with third party vendors to recommend device replacement, upgrades, and/or on-site tech visits
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve technical issues
- Addressed tickets in Service Now to identify, triage, and address problems in timely manner.
- Coordinated hardware replacements/upgrades when necessary for end-user devices.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
Education
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland - College Park
College Park, MD08.2019
EC-Council
04.2024
Skills
Incident Management
Time management and prioritization
Network Administration
Problem-Solving
Interpersonal Communication
Certification
Comptia A+
Timeline
Network Administrator
Pilgrims Pride JBS
05.2022 - 02.2023
Service Desk Analyst
Circle K
08.2020 - 01.2022
IT Administrator
Pressglass
2 2023 - Current
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland - College Park
EC-Council