Amiya Demus
Dallas,TX
Summary
Customer-Focused Professional with 5+ years in property management and front-office operations. Delivered effective support through visitor management, access control, and communication while maintaining organized environments. Committed to enhancing safety and professionalism in receptionist security roles.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Property Manager
Devon Self Storage
Dallas, Tx
01.2024 - Current
- Coordinated unit rentals and lease agreements, facilitating smooth onboarding for new tenants.
- Managed daily operations of storage facility, ensuring efficient service delivery and customer satisfaction.
- Supervised staff to uphold customer service standards, resulting in positive client experiences.
- Documented incidents of customer concerns and facility issues and escalated security or operational concerns to management.
Customer Service Representative
XPS Solutions
Dallas, Tx
05.2022 - 01.2024
- Delivered professional customer support by phone, addressing customer questions, account concerns, and service-related issues to enhance customer satisfaction.
- Operated multiple computer systems and software applications to efficiently access information, update records, and resolve customer issues, ensuring timely assistance.
- Verified customer information and maintained accurate records while following established privacy and security procedures.
Education
Associate of Applied Science - Public Safety
University of North Texas
Denton, TX 08.2023 - 12.2024
Skills
- Microsoft Office
- Administration Support
- Conflict De-escalation
- Record Management
- Policy compliance
- Office management
Timeline
Property Manager
Devon Self Storage
01.2024 - Current
Associate of Applied Science - Public Safety
University of North Texas
08.2023 - 12.2024
Customer Service Representative
XPS Solutions
05.2022 - 01.2024