Amiya Kanneh
United States Post Office
Little Rock,AR
1
Language
8
years of professional experience
Experienced patient access representative with a strong background in patient registration, insurance verification, appointment scheduling, and courteous customer service. Known for multitasking, staying organized, and supporting smooth daily operations in fast-paced settings.
Dependable healthcare and customer service professional with experience in patient registration, referral coordination, billing support, and appointment scheduling. Skilled in handling sensitive interactions, verifying insurance details, and keeping workflows accurate and efficient. Brings a positive attitude and strong teamwork to every shift.
Experience working inside warehouse with heavy equipment. Sorting mail by zip code manually and on bundle sorter machine.
Work History
Patient Access Representative
3 Years 3 Months- Registered patients accurately, verified demographics, and updated insurance information in patient access systems.
- Collected copays and financial responsibilities while delivering courteous, family-centered service at check-in.
- Scheduled appointments, coordinated referrals, and routed calls to appropriate clinic staff.
- Creating and assigning referrals.
Clerk
5 Years 1 Month- Sorted incoming and outgoing mail to maintain accurate distribution and timely delivery workflows.
- Operated postage meters, scales, and mailing equipment to process letters, parcels, and certified items.
- Moving 50+ lbs boxes with pallet jack.
- Sorting mail via zip code on bundle sorter machine.
Customer Loyalty/Customer Retention Representative
1 Year 5 Months- Managed inbound retention calls, addressing billing concerns and presenting service options to reduce cancellations.
- Resolved customer account issues using CRM tools and order management systems.
- Guided customers through billing explanations, payment arrangements, and contract concerns.
Cashier/Customer Service Representative
1 Year 8 Months- Assisted customers with product location, pricing questions, and checkout concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Returning merchandise at customer service desk.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma
Skills
Insurance verification
Patient registration
Cash management
Appointment scheduling
Team leadership
Multitasking
Customer service
Data analysis
Pallet jack handling
Languages
English
Native or Bilingual
Timeline
Patient Access Representative
Arkansas Children's Hospital
08.2023 - CurrentRead More
Clerk
United States Post Office
10.2021 - CurrentRead More
Customer Loyalty/Customer Retention Representative
AT&T
05.2020 - 10.2021Read More
Cashier/Customer Service Representative
Walmart
09.2018 - 05.2020Read More
North Little Rock High School
High School Diploma
Read More