Amiya Robinson
Pinebluff,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Apartment Leasing Agent
Regency Ridge Apartments
01.2025 - Current
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution within 2 hours.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
Technical Support Representative
Apple
10.2021 - 02.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues in under 15 minutes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
Medline Healthcare Solutions
04.2018 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Watson Chapel High
Pine Bluff, AR05-2017
Skills
- Fair housing regulations
- Strong negotiation
- Documentation management
- Financial acumen
- Customer service
- Time management
- Technical support
- Remote support
Timeline
Apartment Leasing Agent
Regency Ridge Apartments
01.2025 - Current
Technical Support Representative
Apple
10.2021 - 02.2024
Customer Service Representative
Medline Healthcare Solutions
04.2018 - 09.2021
High School Diploma -
Watson Chapel High
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