Shauntiea Neal
Florissant,Missouri
Summary
Dynamic Apartment Manager with a proven track record at Pine Cove Townhomes, excelling in property management and strong negotiation skills. Enhanced tenant satisfaction through effective conflict resolution and streamlined lease renewals, achieving a significant reduction in vacancy rates. Committed to compliance with fair housing regulations while fostering a positive community atmosphere.
Overview
19
19
years of professional experience
Work History
Apartment Leasing Agent
Laura Park
Jennings MO
02.2022 - 10.2024
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
Apartment Manager
Pine Cove Townhomes and Apartments
St Louis, MO
03.2021 - 09.2021
- Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications using Software.
- Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
- Enhanced resident retention by organizing community events and fostering a positive living atmosphere for all tenants.
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning, and security contractors, saving approximately $Amount.
- Trained new team members on company policies and procedures, improving overall staff performance and collaboration.
- Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
- Developed strong relationships with local businesses, enhancing community connections and increasing referrals.
- Negotiated favorable contracts with vendors, reducing overall property management expenses.
- Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
- Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Apartment Leasing Agent
Oakmont Townhomes
Ferguson, MO
01.2020 - 02.2021
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
- Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
- Conducted regular property inspections to identify potential maintenance issues and address concerns before they escalated into costly problems.
- Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
- Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
- Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
Apartment Manager
Sugar Hill Lofts
St Louis, MO
06.2016 - 09.2019
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Completed annual rent calculations using housing database software.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 350 tenants and reconciling monthly accounts payable and receivable.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
Apartment Manager
Capital Hill Lofts
St Louis, MO
05.2008 - 01.2016
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated appointments to show marketed properties.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Managed property financial records by collecting rent from 275 tenants and reconciling monthly accounts payable and receivable.
- Communicated effectively with owners, residents, and on-site associates.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
- Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
Apartment Manager
Northwinds Apartments
Ferguson MO
11.2005 - 02.2007
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from Number tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
- Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Conducted thorough market analysis to establish competitive rental pricing strategies, maximizing revenue while maintaining high occupancy rates.
- Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
Education
Basics Studys
Beaumont High School
St Louis, MO06.1999
Skills
- Fair housing regulations
- Strong negotiation
- Property management
- Real estate laws
- Documentation management
- Prospecting clients
- Lease administration
- Customer service
- Fair housing policies
- Clear communication
- Lease renewals
- Property inspections
- Lease agreements
Timeline
Apartment Leasing Agent
Laura Park
02.2022 - 10.2024
Apartment Manager
Pine Cove Townhomes and Apartments
03.2021 - 09.2021
Apartment Leasing Agent
Oakmont Townhomes
01.2020 - 02.2021
Apartment Manager
Sugar Hill Lofts
06.2016 - 09.2019
Apartment Manager
Capital Hill Lofts
05.2008 - 01.2016
Apartment Manager
Northwinds Apartments
11.2005 - 02.2007
Basics Studys
Beaumont High School