Amiyah Caffey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank Of America
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Circle K
12.2022 - 02.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Chappy's Deli
02.2022 - 02.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member
Whataburger
05.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Shift Leader
Tropical Smoothie Cafe
12.2019 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
Education
Associate of Science - Nursing
H. Councill Trenholm State Community College
Montgomery, AL05.2026
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2022
Skills
- Customer Relations
- 10-Key
- Reading Comprehension
- Process Optimization
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Bank Of America
02.2023 - Current
Cashier
Circle K
12.2022 - 02.2023
Cashier
Chappy's Deli
02.2022 - 02.2023
Crew Member
Whataburger
05.2021 - 12.2021
Shift Leader
Tropical Smoothie Cafe
12.2019 - 04.2021
Associate of Science - Nursing
H. Councill Trenholm State Community College
High School Diploma -
Jefferson Davis High School