Ammar Mustafa
Fairfax,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Security Professional
Allied Universal Security Services
Sterling, Virginia
02.2025 - Current
- Conducted security assessments to identify vulnerabilities and risks in the system.
- Monitored security systems to ensure facility safety and compliance.
- Conducted regular patrols to deter unauthorized access, inspecting doors, gates, and card readers for proper operation, and reporting malfunctions to maintain security integrity.
- Responded promptly to alarms and incidents, following established protocols.
- Prepared detailed reports on daily activities and incidents to inform management and enhance operational awareness.
- Documented daily activities and incidents in detailed reports for management review.
- Trained new security personnel on protocols and emergency procedures to ensure readiness and compliance with safety standards.
Control Room Supervisor
Securitas
08.2023 - 01.2025
- Supervised team of security personnel, leading daily operations in control room to uphold security standards.
- Monitored security systems, including CCTV surveillance, access control, and alarm systems, ensuring the safety and security of personnel and infrastructure.
- Coordinated incident response and escalated security issues, ensuring timely resolution and maintaining situational awareness.
- Managed security measures for data center infrastructure.
- Performed routine system checks and troubleshooting, ensuring optimal functionality of security equipment.
- Communicated with data center personnel to provide real-time updates on security incidents and access requests.
- Maintained detailed logs and reports of security incidents, ensuring accurate documentation for compliance and audits.
- Provided training and guidance to new security staff on control room protocols and emergency response procedures.
Help Desk Internship
Pro Legal Services
Arlington, Virginia
10.2022 - 07.2023
- Assisted in providing technical support to clients and employees through troubleshooting hardware and software issues while also resolving problems in a timely manner.
- Assisted with system updates and basic network troubleshooting to ensure smooth operation of computer systems.
- Supported managing and tracking support requests through a ticketing system in ensuring timely resolution and accurate documentation of incidents.
- Streamlined incident management by developing and implementing an efficient ticketing system, ensuring timely resolution of service desk tickets and effective troubleshooting of issues.
- Maintained accurate and detailed records of all user inquiries, issues and resolutions through the ticketing system.
- Participated in weekly and monthly team meetings to discuss and share knowledge of various technical problems.
- Assisted with helping set up workstations for new employees working on site.
- Assisted with the installation of hardware and software while continuously attempting to improve solutions to meet the needs of the client.
- Assisted in license upgrades, account re-enabling, and scripting tasks using PowerShell, contributing to smooth system operations and enhanced productivity.
- Exhibited quick responsiveness to emergency situations, delivering clear guidelines to staff members, ensuring efficient crisis management.
- Conducted 10+ outbound calls in rapidly answering frequently asked questions while providing solutions to common problems in a professional manner.
- Escalated problems to appropriate technical experts or specialists.
- Performed all aspects of desktop support, including network, installation, configuration, and connectivity troubleshooting.
- Collected and analyzed information detecting possible unauthorized systems or changes on network.
- Developed comprehensive help sheets and frequently asked question (FAQ) lists, promoting employee self-service and collaboration within a team-oriented environment.
Front Desk Specialist
Access Litigation
Washington D.C.
02.2022 - 09.2022
- Greeted and welcomed visitors, guests and clients.
- Answered 25-50 phone calls exhibiting excellent customer service skills.
- Assisted clients with frequently asked questions they have about products and services.
- Coordinated with other departments in ensuring smooth operations.
- Supported General Manager in creating and conducting surveys toward clients related to products and services they have used.
- Set up and installed workstations for various team members that were new to the company.
- Helped with the operation and installation of office equipment such as photocopiers, desktops, laptops, printers and fax machines for 30+ employees.
- Created PowerPoint for team morning meetings.
Education
Information Technology
Northern Virginia Community A College
Annandale, VA05-2023
High School Diploma -
Oakton High School
Oakton, VA06-2019
Skills
- WAN, LAN, VPN, TCP/IP, DNS, VLANS Windows iOS Android Remote Assistance Expertise with Communication Skills Data Entry Record keeping Data Collection Data Visualization Risk Management Client Service Management Remedy Ticketing system Security systems monitoring Detail orientation Threat intelligence
Certification
- Comptia A+
Timeline
Security Professional
Allied Universal Security Services
02.2025 - Current
Control Room Supervisor
Securitas
08.2023 - 01.2025
Help Desk Internship
Pro Legal Services
10.2022 - 07.2023
Front Desk Specialist
Access Litigation
02.2022 - 09.2022
Information Technology
Northern Virginia Community A College
High School Diploma -
Oakton High School