Ammicia Coates
Benton Harbor,MI
Summary
Dynamic and results-oriented professional with a proven track record at First Class Cannabis and Lakeland Regional Health. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional organizational skills and a commitment to excellence. Skilled in data entry and client relations, adept at improving efficiency and achieving significant outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Receptionist
First Class Cannabis
Benton Harbor, MI
08.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with planning office events and meetings for smooth execution.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Dietary Server
Lakeland Regional Health
Benton Harbor, MI
12.2020 - 04.2023
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
- Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
- Provided compassionate care for elderly residents while assisting them during mealtimes, fostering a supportive atmosphere.
- Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
- Collaborated with the kitchen staff to ensure accurate food orders and special diet requirements were met.
- Contributed to facility-wide infection control efforts through strict adherence to hand hygiene protocols before handling food items.
- Streamlined meal preparation, resulting in faster service times for patients and staff.
- Promoted healthy eating habits with appropriate portion control in serving meals.
- Implemented creative solutions for presenting visually appealing meals while adhering to nutritional guidelines.
Education
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Scheduling
- Data inputting
- Administrative Support
- Multi-line telephone operation
- Bookkeeping
- Technical Support
Timeline
Receptionist
First Class Cannabis
08.2024 - 12.2024
Dietary Server
Lakeland Regional Health
12.2020 - 04.2023
High School Diploma -
Benton Harbor High School