AMMY GONZALEZ
Lake Mary,FL
Summary
Assisted customers in Spanish and English by providing effective support and solutions. Managed various tasks to ensure smooth operations. Demonstrated strong communication and computer skills during customer service interactions.
Overview
24
24
years of professional experience
Work History
Front Desk Lead
Lake Mary Eye Care
Lake Mary, FL
02.2018 - Current
- Supervised daily operations at the front desk, facilitating smooth patient interactions and scheduling processes.
- Guided staff through comprehensive training on customer service standards and office procedures to improve overall team effectiveness.
- Facilitated integration of electronic health record systems, significantly streamlining patient data management and enhancing access
- Collaborated with optical team to provide expert assistance in the sale and dispensing of glasses and contacts.
- Coordinated patient interactions, providing training on soft contact lenses. While also working up patients, performing manual refractions and scribing for Dr. Love.
Bayhead Eye Centre
Lake Mary, FL
02.2016 - Current
- Worked between Optical/Front Desk and Optometric Tech
- Collected pt copays/Co-insurance at checkout.
- Verified Medical/Vision insurance coverage.
- Preformed Visual Field, OCT and Retinal Imaging
Dr. Danny Tu
Lake Nona, FL
09.2013 - 02.2016
- Office Key Holder responsible for opening and closing
- Check in and Check out patients.
- Collect patients copays and/or deductables.
- Answer Multiple telephone lines.
- Set and confirming appointments.
- Calling insurances companies to verify coverage.
- Entered all insurance checks and handled all insurance write offs.
- Translated for all Spanish speaking patients.
EYE NONA OPTICAL BOUTIQUE
Lake Nona, FL
09.2010 - 10.2012
- Office key holder responsible for opening and closing office.
- Answering multiple telephone lines.
- Set and confirm appointments.
- Calling insurance companies to verify medical and vision coverage.
- File all insurance claims, and post patients and insurance payments including Medicare.
OPTICAL OUTLET
Orlando, FL
02.2002 - 09.2012
- Office key holder to four different offices responsible for opening and closing store/office.
- Answering telephones, making and confirming appointments.
- Called insurance companies to verify coverage.
- Helped patients select the appropriate frames suitable to their face and lifestyles.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FLSkills
Problem-solving skills
Training and mentoring
Office management
Timeline
Front Desk Lead
Lake Mary Eye Care
02.2018 - Current
Bayhead Eye Centre
02.2016 - Current
Dr. Danny Tu
09.2013 - 02.2016
EYE NONA OPTICAL BOUTIQUE
09.2010 - 10.2012
OPTICAL OUTLET
02.2002 - 09.2012
High School Diploma -
Lake Mary High School