Amna Ahmed
Chicago,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Chipotle
Chicago, IL
12.2020 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Child Caretaker
Babysitters
Chicago, IL
06.2019 - Current
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Tutor
Private Tutoring
Chicago, IL
10.2017 - 02.2019
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Worked with students in classrooms or home environments to provide educational support.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
Education
High School Diploma -
Lane Tech College Prep High School
2501 W Addison St, Chicago, IL 6061806.2022
Skills
- Multitasking and Prioritization
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Strong Analytical and Problem Solving Skills
- Time Management
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Limited Working
Bengali
Limited Working
Timeline
Customer Service Representative
Chipotle
12.2020 - Current
Child Caretaker
Babysitters
06.2019 - Current
Tutor
Private Tutoring
10.2017 - 02.2019
High School Diploma -
Lane Tech College Prep High School