Amneris Vergara
Jacksonville,FL
Summary
Motivated professional with a proven track record of working under pressure, skilled in multi-tasking and customer service. Excels at improving productivity and efficiency while maintaining a professionally friendly appearance and environment and fostering positive customer relationships. Strong communication skills, which contributes to improved workplace dynamics and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Food Service Worker
Charterwell
05.2024 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Driver
Ontrak Transporters
01.2023 - 04.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Maintenance Employee
C & W Services Inc
07.2017 - 03.2024
- Provided excellent customer service when interacting with internal clients regarding their specific maintenance requests or concerns.
- Completed timely HVAC maintenance tasks for optimal climate control within the building environment.
- Increased equipment uptime by performing routine maintenance and repairs promptly.
- Assisted in training new hires on proper use of tools, equipment, and safety guidelines for optimal performance.
- Maintained open lines of communication with facility management, promptly addressing any concerns and offering solutions for ongoing improvement initiatives.
- Maintained accurate records of all maintenance activities, including parts inventory and work order status updates.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Customer Service Representative
First Bank Puerto Rico
12.2007 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Grado Asociados En Recepción De Oficina - Recepcionista
J'D College
Puerto Rico 10.2002
High School -
Luis Hernaiz Verone
Puerto Rico 05.1998
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Working Quickly
- Productivity and Efficiency
- Working with Diverse People
- Interpersonal Skills
- Professional Appearance Maintenance
- Cross-Functional Teamwork
- ServSafe
Timeline
Food Service Worker
Charterwell
05.2024 - Current
Driver
Ontrak Transporters
01.2023 - 04.2024
Maintenance Employee
C & W Services Inc
07.2017 - 03.2024
Customer Service Representative
First Bank Puerto Rico
12.2007 - 03.2017
Grado Asociados En Recepción De Oficina - Recepcionista
J'D College
High School -
Luis Hernaiz Verone
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