Amolia Shoupe
Missoula,MT
Summary
Adept at navigating healthcare systems and ensuring HIPAA compliance, my time at Western Montana Clinic honed my skills in patient registration and insurance verification. Demonstrating strong empathy and problem-solving abilities, I improved patient experience and streamlined billing processes. My leadership in team collaboration and conflict resolution significantly enhanced operational efficiency. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to your team.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Western Montana Clinic
Missoula, MT
10.2023 - Current
- Confidence in using EPIC software for tasks such as gathering patient demographics, adding insurances for coverage, checking patients in and scheduling appointments based on patient needs and provider requests.
- Creating and editing scheduling templates on EPIC
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Supply orders for office and scheduling necessary personnel for maintenance issues
- Scheduled Drug Representatives for meetings with providers and coordinated lunches for these meetings
Assistant Manager
Zumiez
Missoula, MT
04.2019 - 12.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Registered Behavioral Technician
Miles ABA Services
Silverdale, WA
05.2017 - 04.2019
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
- Promoted a safe environment, ensuring adherence to agency policies and procedures.
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Contributed to successful case management by collaborating closely with supervisors on treatment plan adjustments.
- Provided compassionate care while addressing clients'' unique needs and preferences.
- Guided families in implementing behavior support strategies at home, fostering consistency across environments.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided therapeutic activities to assist with patient development.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Treated clients and families with respect and dignity.
Certified Nursing Assistant
Bainbridge Island Health and Rehab
Bainbridge Island, WA
05.2017 - 04.2019
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Supported patients with personal care tasks to preserve dignity and promote independence.
Certified Nursing Assistant
Southwell Primary Care
Nashville, GA
04.2016 - 05.2017
Certified Nursing Assistant
Berrien County Nursing Home
Nashville, GA
04.2016 - 05.2016
Education
Associates -
Valdosta State College
Valdosta, GACertification - Nursing Assistant
Wiregrass Technical College
Valdosta, GA03.2016
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Patient check-in
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- Problem-Solving
- Team Collaboration
- Money Handling
- Flexible Schedule
- Insurance Billing
- Payment Processing
- Call Screening
- Team Leadership
- Referral Coordination
- Attention to Detail
- Caring and Empathetic
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Multi-Line Telephone Systems
- Resolving Problems
- Gathering Information from Patients
- Patient Confidentiality and Data Security
- Claims Handling and Coverage Verification
- Document filing
- Conflict Resolution
Timeline
Patient Access Representative
Western Montana Clinic
10.2023 - Current
Assistant Manager
Zumiez
04.2019 - 12.2023
Registered Behavioral Technician
Miles ABA Services
05.2017 - 04.2019
Certified Nursing Assistant
Bainbridge Island Health and Rehab
05.2017 - 04.2019
Certified Nursing Assistant
Southwell Primary Care
04.2016 - 05.2017
Certified Nursing Assistant
Berrien County Nursing Home
04.2016 - 05.2016
Associates -
Valdosta State College
Certification - Nursing Assistant
Wiregrass Technical College