Amon Kyles

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Resolved problems, improved operations, and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Organized and detail-oriented with a strong work ethic.

• Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
• Determined and documented loan conditions and communicated requirements and decisions.
• Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
• Served customers and followed outlined steps of service.

• Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
• Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
• Reviewed customer applications closely to identify any opportunities for further development and revenue.
• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Educated customers about Type loan options, benefits and restrictions.
• Built positive relationships with customers by offering best financing and product options for Type loans.
• Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
• Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
• Submitted loan applications to underwriter for verification and recommendations.
• Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

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• Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
• Employed persuasive sales techniques to increase loan applications and overall loan value.

• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
• Upsold and closed customer sales by driving product benefits around client needs and increased revenue from $20,000 to $80,000 in 30 days
• Utilized various sales techniques to develop relationships with customers and drive sales
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
• Performed cold-calling and follow-ups with leads to secure new revenue
• Networked at events and by phone to expand business profits and revenues
• Used consultative sales approach to understand customer needs and recommend relevant offerings
• Leveraged proven sales methods to increase revenue by 60% and surpass sales objectives by 70%

• Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations
• Added consumer purchase dates and updated address changes for current accounts in corporate database
• Completed sales documentation including product registrations, warranty documentation, and post-sale consumer surveys
• Teamed with partners to close deals for sales development
• Developed working relationships with partners to merge and exchange consumer information and marketing data
• Identified consumer interests and key market identifies for new accounts
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives

• Contacted suppliers and vendors about issues with deliveries or products
• Worked with vendors to schedule more than 2,000 daily pickups and 10,000 weekly deliveries
• Supervised delivery staff and general productivity
• Planned delivery routes according to traffic, weather and types of delivery
• Scheduled regular equipment and fleet maintenance
• Fielded customer questions and complaints and rectified issues
• Diminished accidents by 70% for $100,000 yearly costs savings by identifying root causes for corrective action
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue