Amon Shelby
Las Vegas,Nevada
Summary
Accomplished leader with a proven track record at California Commercial Investment Group, adept in strategic planning and organizational development. Spearheaded initiatives that enhanced community engagement and resident well-being, demonstrating exceptional coaching and collaboration skills. Achieved significant improvements in program effectiveness and stakeholder satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Service Coordinator
California Commercial Investment Group
Las Vegas, USA
09.2011 - Current
- Serve as a mentor and coach to Service Coordinators, supporting leadership development alongside the Resident Service Managers and Vice President
- Lead special projects with organization-wide impact, such as budget workshops, training development, and external representation on committees or associations
- Build strong internal and external relationships to enhance CCI’s reputation as a leading affordable housing provider and employer
- Deliver direct services to residents and support on-site teams while fostering a culture of personal responsibility and ownership among teammates
- Promote and educate stakeholders about the Service Coordinator Program and its benefits to residents and communities
- Collaborate with external agencies to organize educational and wellness activities, enhancing resident engagement and well-being
- Provide individualized case management for residents, conducting assessments, developing service plans, and facilitating referrals to community-based resources
- Respond to emergencies, coordinate services, and offer emotional support during crises, ensuring equitable access to resources
- Advocate for residents to maintain lease compliance and empower informed decision-making through educational programs on health, finance, and safety
- Maintain accurate and objective case records, ensuring compliance with HUD regulations and company policies
- Participate in Quality Assurance Audits, ensuring thorough and up-to-date documentation of interactions, service plans, and outcomes
- Foster a sense of belonging and community through resident programs that encourage socialization and engagement
- Deliver exceptional customer service to residents, colleagues, and stakeholders while addressing grievances promptly and professionally
Regional Manager
California Commercial Investment Group
Las Vegas, USA
05.2024 - 12.2024
- Led and managed a team of Property Managers and their direct reports across a portfolio of properties
- Fostered a culture of ownership and accountability, ensuring alignment with CCI’s strategic goals and high standards
- Recruited, onboarded, trained, and coached staff to achieve their full potential while addressing performance issues promptly and compassionately
- Built strong relationships with internal and external stakeholders, enhancing CCI’s reputation as a leading property owner/operator
- Ensured optimal property performance, balancing resident satisfaction, compliance, asset preservation, and investor returns
- Established and inspected performance standards, regularly coaching Property Managers to achieve desired outcomes
- Presented portfolio performance to executive leadership and developed recovery plans for underperforming assets
- Set and enforced customer service expectations, ensuring timely and professional communication with all stakeholders
- Addressed complaints, grievances, and legal claims promptly, providing regular updates to senior management
- Managed operating and capital expenditure budgets, maximizing revenue through effective occupancy and leasing strategies
- Identified capital improvement needs and collaborated with Accounting and Asset Management to develop cash and long-term capital plans
- Trained on-site teams in budget management, ensuring operations aligned with financial goals
- Collaborated with Compliance, National Maintenance, and Accounting teams to ensure adherence to affordable housing program requirements
- Maintained compliance with HUD inspection requirements, lender inspections, and Federal, State, and local regulations
Program Coordinator – Supervised Independent Living Program
Children’s Home Association of Illinois
Peoria, USA
07.2004 - 09.2011
- Designed and implemented strategies and initiatives to promote positive youth rehabilitation, reduce recidivism, and improve community reintegration for residents
- Collaborated with non-profits, religious organizations, and community support groups to develop and oversee programs, ensuring alignment with the organization’s mission and goals
- Evaluated program effectiveness by setting measurable goals and analyzing results, such as recidivism rates and youth outcomes, to recommend improvements
- Managed annual budgets, including grant writing, monitoring expenditures, and preparing financial reports to ensure sustainable program operations
- Supervised program staff by providing training, performance evaluations, and continuous feedback to ensure program quality and accountability
- Promoted program initiatives through community engagement efforts, including public forums, social media, and partnerships with local organizations
- Maintained detailed records of program activities, funding, and outcomes for compliance and statistical evaluation
- Recruited and trained volunteers and staff to implement restorative justice, vocational training, counseling, and educational programs
- Reported to the administrative team on program effectiveness, costs, and adherence to policies and strategic objectives
Education
Master in Public Administration -
University of Illinois Springfield
Bachelor of Arts Degree - Education
Monmouth College
Monmouth, IllinoisSkills
- Coaching
- Collaboration
- Risk Management & Assessment
- Leadership
- Training
- Project Management
- Critical Thinking
- Community Engagement
- Budgeting and Forecasting
- Policy Analysis
- Strategic Planning
- Program Evaluation
- Organizational Development
- Case management
Application Tools
Microsoft Office Suite, Microsoft Teams, Google Workspace, SharePoint, Adobe Suite (Acrobat, Photoshop, illustrator, InDesign), SPSS, Yardi,
Certification
Professional Service Coordinator, American Association of Service Coordinators
Timeline
Regional Manager
California Commercial Investment Group
05.2024 - 12.2024
Senior Service Coordinator
California Commercial Investment Group
09.2011 - Current
Program Coordinator – Supervised Independent Living Program
Children’s Home Association of Illinois
07.2004 - 09.2011
Professional Service Coordinator, American Association of Service Coordinators
Master in Public Administration -
University of Illinois Springfield
Bachelor of Arts Degree - Education
Monmouth College
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