Amoni Harris

● Monitored customer accounts for payment delinquency, initiating targeted collection efforts to recover outstanding balances.

● Maintained accurate records of customer accounts, payments and payment plans.

● Responded to customer inquiries, providing accurate account information to resolve issues efficiently.

● Responded to customer inquiries and provided detailed account information.

● Delivered exceptional customer service during collection calls, maintaining calm and professionalism to enhance customer experience.

• Resolved customer complaints promptly, enhancing satisfaction through effective solutions.
• Informed customers about charge accounts and loyalty programs, facilitating better engagement.
• Responded to incoming calls effectively with friendly greeting to create positive inbound calling experience for customers.
• Conducted fact-finding questions to identify customer needs, recommending tailored products and solutions.