Amonie Nunn
Swansea,IL
Summary
Currently enrolled in Lewis & Clark Community College, I’m focusing on obtaining my Associated Degree in General Studies. My major is Communications, and I will pursue my career while working on my Bachelor’s degree. I am motivated to secure a job that will showcase my major. I am a fast learner; hard worker and I pay attention to detail. During my 4 years of high school, I was a part of AVID (Advanced Via Individual Determination). AVID is a non-profit college readiness program designed to help students develop the skills they need to be successful in college. AVID helped me grow in writing, critical thinking, teamwork, organization, & reading skills.
Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
6
6
years of professional experience
Work History
Security Escort
M. C. Dean
St Louis, MO
05.2025 - Current
- Ensured safety compliance during escorting of personnel and sensitive materials within secure facilities.
- Monitored access points to maintain secure environments, preventing unauthorized entry.
- Conducted regular inspections of premises to identify potential security vulnerabilities and report findings.
- Collaborated with security teams to develop and implement effective escort protocols and procedures.
- Maintained a safe environment for high-profile clients by providing discreet personal protection during events and meetings.
- Streamlined communication between team members with the use of efficient radio protocols, improving incident response times.
Team Lead
St. Louis Bread Co (Panera)
Shiloh, IL
08.2024 - Current
- Provide effective, efficient, and consistent end-to-end customer service to customers while maintaining a team environment.
- In charge of delegating work and overseeing progress toward goals and coaching team members as needed.
- Gives instructions and monitor performance of all workers while reporting the results to a manager.
- Train several new employees to ensure they are knowledgeable of the job duties and the workplace rules.
- Maintained work area so that it is clean and safe for other workers per COVID-19 protocols.
- Trained and mentored new team members on best practices and customer service protocols.
Team Lead
St. Louis Bread Co (Panera)
Alton, IL
08.2022 - 08.2024
- Provide effective, efficient, and consistent end-to-end customer service to customers while maintaining a team environment.
- In charge of delegating work and overseeing progress toward goals and coaching team members as needed.
- Gives instructions and monitor performance of all workers while reporting the results to a manager.
- Train several new employees to ensure they are knowledgeable of the job duties and the workplace rules.
- Maintained work area so that it is clean and safe for other workers per COVID-19 protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced order wait times.
Team Lead
St. Louis Bread Co (Panera)
Fairview Height, IL
09.2020 - 08.2022
- Provide effective, efficient, and consistent end-to-end customer service to customers while maintaining a team environment.
- In charge of delegating work and overseeing progress toward goals and coaching team members as needed.
- Gives instructions and monitor performance of all workers while reporting the results to a manager.
- Train several new employees to ensure they are knowledgeable of the job duties and the workplace rules.
- Maintained work area so that it is clean and safe for other workers per COVID-19 protocols.
- Coordinated daily tasks to align with peak business hours, optimizing staffing levels for maximum service.
Customer Service Representative
JCPenney
Fairview Heights, IL
09.2019 - 03.2020
- Provided effective, efficient, and consistent end-to-end customer support, including by not limited to, greeting, and assisting patrons in finding requisite products/services, fielding routine telephone calls often alleviating the need to come in-store, and completing fulfillment of in-store and jcp.com purchases.
- Accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies as outlined in ongoing training opportunities provided.
- Communicated daily with managers and co-workers to promote a positive work environment while consistently ensuring the needs/expectations of both were met.
- Collaborated with Merchandise Associates/Assistants on strategies to quickly replenish shelves with storeroom inventory. This includes volunteering to support the annual store inventory process.
- Demonstrated exceptional customer service behaviors such as actively listened to customer issues in a calm, agreeable manner to resolve problems at the lowest level possible and actively promoted company products and services as part of closing each transaction.
- Resolved customer inquiries efficiently, providing accurate product information and solutions.
Education
Associate of Science - General Studies
Lewis & Clark Community College
Godfrey, IL05-2026
Diploma - General Studies
Belleville West High School
Belleville, IL05-2021
Skills
- Top Secret/SCI clearance
- Security protocols
- Event security
- Perimeter security
- Organizational skills
- Team collaboration
- Professionalism
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Customer service
- Critical thinking
- Data entry
Accomplishments
- Documented and resolved daily issues which led to being recognized for Employee of the Month.
Timeline
Security Escort
M. C. Dean
05.2025 - Current
Team Lead
St. Louis Bread Co (Panera)
08.2024 - Current
Team Lead
St. Louis Bread Co (Panera)
08.2022 - 08.2024
Team Lead
St. Louis Bread Co (Panera)
09.2020 - 08.2022
Customer Service Representative
JCPenney
09.2019 - 03.2020
Diploma - General Studies
Belleville West High School
Associate of Science - General Studies
Lewis & Clark Community College