Shaniah Nunn
Swansea,IL
Summary
I have a proven record of being a fast learner and hard worker with a keen eye for detail while working in a team environment. I've obtained my B.S. in Psychology and my goal is to secure a successful career in a related field. I have 8 years of customer service experience and 1 year of managerial experience. My positive attitude, work ethic, and prior work experience have proven to be a few of my biggest strengths and will be an asset to my future interests.
Experience with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.
Overview
7
7
years of professional experience
Work History
Security Escort
M. C. Dean
St Louis, MO
05.2025 - Current
- Ensured safety and security of personnel during facility access and movement.
- Monitored and controlled entry points, maintaining high standards of security protocols.
- Collaborated with security team to develop improved escort procedures and workflows.
- Trained new staff on security measures, fostering a culture of safety awareness.
- Maintained a safe environment for high-profile clients by providing discreet personal protection during events and meetings.
- Contributed to a positive work environment within the team by promoting open communication channels and actively participating in training sessions.
Cashier/Pharmacy Associate/Shift Lead Manager
Walgreens
Belleville, IL
07.2022 - Current
- Engaging customers by greeting them and offering assistance with products and services.
- Provides customers with friendly, fast, and exceptional customer service.
- Process customer’s purchases on assigned cash register.
- As the store shift lead manager, oversee and manage a team of 8+ employees to ensure all duties and functions are executed.
- Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed in the store to support accurate pricing of products.
- Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary or requested.
- Working knowledge of store systems and store equipment.
- Assist with and coaches other team members to work with warehouse and the vendor ordering process as the orders are created, reviewed, and received.
- Pay close attention to detail to prevent mishandling products.
- Keeps counters and shelves clean and well maintained.
- Provides customer service in the photo area and other duties such as printing passport photos, canvas prints, and FedEx distributing/receiving.
- Manage online orders and distribute to designated customers.
- Accessing patient records and distributing prescriptions from the pharmacy department.
Labor Associate – Warehouse Distribution
Staffing Synergies
Edwardsville, IL
05.2021 - 08.2021
- Responsible for monitoring product assembly and distribution workflows across multiple manufacturers.
- Provide quality control/quality assurance by verifying packaging contents against shipping invoice prior to closing boxes.
- Limited supply chain management ‘best practice’ implementation by tracking and verifying information on product and labels to ensure the correct products are packaged and sent to the correct places. Placed shrink bands on product.
- Maintained work area so that it is clean and safe for other workers per COVID-19 protocols.
- Managed inventory levels, ensuring optimal stock availability for operations.
- Coordinated workflow among team members to ensure timely completion of projects.
Customer Service Representative
JCPenney
Fairview Heights, IL
07.2019 - 03.2020
- Provided effective, efficient, and consistent end-to-end customer support, including by not limited to, greeting, and assisting patrons in finding requisite products/services, fielding routine telephone calls often alleviating the need to come in-store, and completing fulfillment of in-store and jcp.com purchases.
- Accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies as outlined in ongoing training opportunities provided.
- Communicated daily with managers and co-workers to promote a positive work environment while consistently ensuring the needs/expectations of both were met.
- Collaborated with Merchandise Associates/Assistants on strategies to quickly replenish shelves with storeroom inventory. This includes volunteering to support the annual store inventory process.
- Demonstrated exceptional customer service behaviors such as actively listened to customer issues in a calm, agreeable manner to resolve problems at the lowest level possible and actively promoted company products and services as part of closing each transaction.
- Exceeded all established performance standards.
Education
Bachelors of Science - Psychology, Minor in Business
University of Missouri St. Louis (UMSL)
05-2024
Associates - General Studies
Kaskaskia College
Centralia, IL05-2022
Diploma - General Studies
Belleville West High School
Belleville, IL05-2020
Skills
- Top Secret/SCI clearance
- Outlook, Word, Excel, and PowerPoint
- Security protocols
- Event security
- Dean's List recipient
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Team leadership
- Workplace safety
- Policy enforcement
- Opening and closing procedures
- Inventory and stocking
- Customer service
- Data entry
- Cross-functional collaboration
Accomplishments
- Document and resolve daily issues which led to receiving a certificate of nomination for committed to More Joyful Lives Award.
Timeline
Security Escort
M. C. Dean
05.2025 - Current
Cashier/Pharmacy Associate/Shift Lead Manager
Walgreens
07.2022 - Current
Labor Associate – Warehouse Distribution
Staffing Synergies
05.2021 - 08.2021
Customer Service Representative
JCPenney
07.2019 - 03.2020
Associates - General Studies
Kaskaskia College
Diploma - General Studies
Belleville West High School
Bachelors of Science - Psychology, Minor in Business
University of Missouri St. Louis (UMSL)