Amonnie McClure
Duchesne,UT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Advocate
Target
Austin, TX
07.2024 - 12.2024
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Upheld privacy and security requirements for customer information.
- Maximized customer satisfaction by handling customer telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Exceeded company productivity standards on consistent basis.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Responded promptly to customer inquiries in person, by telephone or electronically.
- Managed incoming calls from customers in a professional manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed relationships with customers through friendly conversations.
- Expressed appreciation for patronage, inviting, and encouraging customer return visits.
Team Lead
Arby's
Roosevelt, UT
08.2021 - 05.2024
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Motivated staff through positive reinforcement techniques.
- Trained new staff in relevant processes and procedures.
- Maintained daily inventory to facilitate successful material distribution.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Crew Member
Burger King
Duchesne, Utah
11.2020 - 07.2021
- Checked expiration dates on all products before serving them to customers.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Wiped down tables and equipment, swept and refilled stock.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained safe food handling practices to prevent germ spread.
- Assembled and served meals according to specific guest requirements.
- Restocked kitchen supplies including food products and utensils.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Stocked shelves and cases with new or transferred items.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Sweeper
Duchesne County School District
Duchesne, Utah
06.2020 - 10.2020
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Cleaned up spills, removed trash from receptacles, and replaced liners as needed.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Maintained neat grounds with regular checks for cleaning needs.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Transported waste materials to designated disposal area according to safety regulations.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Moved furniture or other items between locations within the facility upon request.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Wiped down and sanitized high-touch surfaces to assist with infection control procedures.
- Kept cleaning equipment in good condition with proper use and care.
- Inspected premises daily for any signs of vandalism or damage and reported any findings immediately to supervisor.
- Steam-cleaned or shampooed carpets.
- Serviced restrooms to verify cleanliness and replenished supplies.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Swept, vacuumed and mopped different types of floors throughout interior spaces.
- Kept business entrances clean, tidy and professional in appearance.
- Ensured that all equipment used was properly maintained and stored when not in use.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Maintained janitorial closets in a neat and orderly fashion to ensure supplies were readily available when needed.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Filled soap dispensers with liquid soap or other cleaning products as necessary.
- Stripped, sealed and polished floors.
- Polished furniture such as desks, tables, cabinets, utilizing appropriate polishing agents.
- Checked rooms, public spaces and bathrooms multiple times per shift for floor cleaning needs.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the building.
- Upheld strict safety procedures for use, handling and storage of hazardous chemicals.
Education
High School Diploma -
K 12
Duchesne, Utah01-2021
Skills
- Problem-solving
- High-energy attitude
- Creative problem solving
- Typing speed
- Quality control
Timeline
Customer Service Advocate
Target
07.2024 - 12.2024
Team Lead
Arby's
08.2021 - 05.2024
Crew Member
Burger King
11.2020 - 07.2021
Sweeper
Duchesne County School District
06.2020 - 10.2020
High School Diploma -
K 12