Amor Cutler
Wichita,KS
Summary
Dynamic Housekeeping Supervisor with proven expertise at StepStone Hospitality, enhancing guest satisfaction through effective staff training and quality assurance. Skilled in inventory management and problem-solving, I successfully improved operational efficiency, leading to a notable increase in positive guest feedback regarding cleanliness and service excellence.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
StepStone Hospitality
Wichita, KS
11.2025 - Current
- Supervised daily housekeeping operations, ensuring adherence to quality standards and guest satisfaction.
- Trained and mentored new staff on cleaning procedures and safety protocols.
- Coordinated scheduling of housekeeping staff to optimize workflow efficiency.
- Conducted inspections of guest rooms and public areas for cleanliness and maintenance issues.
- Implemented inventory management practices for cleaning supplies and equipment.
- Developed training materials to enhance team performance and service delivery.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Collaborated with management on process improvements to enhance overall operational effectiveness.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Housekeeping Supervisor
Schutle Hospitality
Wichita, KS
01.2019 - 05.2021
- Cleaned and sanitized guest rooms, adhering to established cleanliness standards.
- Inspected rooms for maintenance needs, reporting issues to management promptly.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Assisted in training new staff on housekeeping procedures and safety protocols.
Education
Hotel Housekeeping And Food And Beverages -
FIL MABUHAY Hotel And Restaurant Manpower And Training
Philippines 11-2014
High School Diploma -
Signal Village National High School
Philippines 04-2005
Skills
Cleaning and sanitation
Guest relations
Customer service-focused
Customer service
Task assignment
Training and mentoring
Cleaning techniques
Staff scheduling
Staff training and development
Health and safety compliance
Task delegation
Cleaning bathrooms
Department coordination
Cleaning practices
Vacuuming and sweeping
Workload prioritization
Quality improvements
Customer relationship management
Sanitation standards
Sorting and washing laundry
Chemical handling
Ordering cleaning supplies
Quality assurance controls
Supply inventory management
Document control
Folding clean laundry
Employee evaluations
Staff evaluations
Performance improvements
Window cleaning
Performance evaluation
Waste disposal
Report generation
Dusting furniture
Housekeeping
Team building
Staff motivation
Mopping and buffing floors
Room occupancy verification
Team performance management
Room inspection
Timekeeping
Problem-solving
Safety protocols
Team guidance and motivation
Employee training and development
Languages
Arabic
Limited Working
Filipino
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Supervisor
StepStone Hospitality
11.2025 - Current
Housekeeping Supervisor
Schutle Hospitality
01.2019 - 05.2021
Hotel Housekeeping And Food And Beverages -
FIL MABUHAY Hotel And Restaurant Manpower And Training
High School Diploma -
Signal Village National High School