Amorelis Lopez-Delgado
Greensboro,NC
Summary
Dynamic and adaptable professional with a strong work ethic and a passion for tackling challenges. Demonstrates flexibility in taking on diverse tasks while consistently seeking opportunities for skill enhancement and growth. Eager to embrace new experiences and contribute effectively to team objectives. Committed to delivering high-quality results in fast-paced environments.
Experienced with customer support and issue resolution, consistently providing effective solutions. Utilizes strong problem-solving abilities to address client concerns. Track record of effective communication and adaptability in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Customer Solutions Associate
Pra Group Inc
Burlington, NC
09.2023 - 08.2025
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Handled escalated customer issues, employing problem-solving skills to achieve positive outcomes.
- Trained new associates on company policies and procedures, fostering a collaborative work environment.
- Answered constant flow of customer calls with minimal wait times.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Assisted customers in resolving inquiries, enhancing service quality and customer satisfaction.
- Negotiated effectively with clients regarding pricing options or contract terms, securing favorable outcomes for all parties involved.
Pharmacy Technician
Walgreens
01.2022 - 2023
- Engaged with customers and patients by greeting them and offering assistance
- Developed strong relationships with valuable regular customers
- Performed duties assigned by the pharmacy manager, staff pharmacist and store manager utilizing the pharmacy system to enter patient and drug information, and ensuring information is entered correctly
- Assisted maintaining workflow, processing (corrected and resubmitted) manual claims for third party program prescription services in a timely and efficient manner
- Dispensed medications accurately, following pharmacy protocols and ensuring patient safety.
- Assisted pharmacists in managing inventory levels, reducing discrepancies through regular audits.
Customer Service Associate
Walgreens
01.2021 - 01.2022
- Engaged with customers and patients by greeting them and offering assistance with products and services
- Operated cash registers, processed voids, returns, and rain checks
- For consumable items; assisted in stock rotation, checking expiration dates, and keeping items stocked
- Worked with the store system and store equipment (GLINK)
- Assisted with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Resolved and answered customer issues and questions to ensure positive customer experience
- Constructed and maintained promotional, seasonal, and sale aisles; as well as merchandise.
Store Team Member
Sheetz
01.2018 - 01.2019
- Hospitality ambassador
- Prepared quality food and beverage items in a fast and friendly manner to meet the customers expectations while following proper safety procedures
- Completed customer transactions accurately and efficiently and ensured compliance with applicable age restricted product regulations such as tobacco and alcohol
- Maintained a neat, organized, and clean appearance in the store, kitchen, and dining areas
- Replenished food and beverage supplies/products
Education
High School -
Dudley High School
01.2018
Skills
- Order fulfillment
- Customer service
- Problem-solving
- Multitasking
- Adaptability
- Complaint resolution
- Account management
- Staff education and training
- Database maintenance
PERSONAL ATTRIBUTES
- Effective Communication Skills: Articulate communicator with appreciation for the different communication styles required when working with other team members or with customers.
- Honest and Reliable: Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly.
- Flexible: Understanding of the need to remain flexible to support last-minute demands and changes. Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times.
Timeline
Customer Solutions Associate
Pra Group Inc
09.2023 - 08.2025
Pharmacy Technician
Walgreens
01.2022 - 2023
Customer Service Associate
Walgreens
01.2021 - 01.2022
Store Team Member
Sheetz
01.2018 - 01.2019
High School -
Dudley High School