Veron Weston
Winter Garden,FL
Summary
Dynamic Customer Solutions Associate with a proven track record at Charter Spectrum, excelling in customer service excellence and conflict resolution. Enhanced customer satisfaction through personalized solutions, driving loyalty and repeat business. Skilled in order processing and team collaboration, consistently achieving performance benchmarks while fostering a positive work environment.
Experienced with customer support and issue resolution, consistently providing effective solutions. Utilizes strong problem-solving abilities to address client concerns. Track record of effective communication and adaptability in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Customer Solutions Associate
Charter Spectrum
06.2024 - Current
- Assisted customers in identifying products and resolving inquiries.
- Provided support in processing customer orders and managing returns.
- Learned company systems to track customer interactions and feedback.
- Collaborated with team members to enhance customer service efficiency.
- Maintained knowledge of product features to assist customers effectively.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Boosted sales revenue by skillfully promoting diverse service options.
- Provided information regarding charge accounts and loyalty programs.
Branch Supervisor
Jamaica Teachers Association Credit Union
02.2003 - 04.2024
- Supervised daily operations, ensuring compliance with credit union policies and regulations.
- Trained and mentored staff, fostering professional development and enhancing team performance.
- Streamlined service delivery processes, improving member satisfaction and operational efficiency.
- Managed branch budgets, optimizing resource allocation to meet financial goals.
- Analyzed performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborated with upper management to develop strategic plans aligning with organizational objectives.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Assigned job roles and oversaw performance.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
- Kept high average of performance evaluations.
Education
No Degree - Certificate of Achievement
The University of The West Indies
Kingston Jamaica05-2016
Associate of Science - Business Management
College of Agriculture Science And Education
Portland Jamaica04-2013
Skills
- Customer service excellence
- Order processing
- Conflict resolution
- Team collaboration
- Product knowledge
- Compliance adherence
- Goal setting and achievement
- Reporting and documentation
- Multitasking capacity
- Problem-solving
- Time management
- Teamwork and collaboration
Timeline
Customer Solutions Associate
Charter Spectrum
06.2024 - Current
Branch Supervisor
Jamaica Teachers Association Credit Union
02.2003 - 04.2024
No Degree - Certificate of Achievement
The University of The West Indies
Associate of Science - Business Management
College of Agriculture Science And Education