Amary Avery
Nottingham,MD
Overview
11
11
years of professional experience
Work History
Patient Service Coordinator
Medstar medical group
04.2023 - Current
- Resolved customer service issues in a timely manner according to established policies.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Assembled registration paperwork and placed identification bands on patient.
- Organized and maintained patient charts with proper classification and filing systems.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Patient Access Specialist
Medstar health
07.2022 - 12.2022
- Responded to patient concerns and inquiries professionally and efficiently.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
- Reviewed documentation for completeness and accuracy prior to submitting claims to payers.
Long Term Care Specialist
Senior connection center
07.2021 - 05.2022
- Provided guidance on how to access medical services, community resources, and support networks.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Supported family members in understanding the impact of illness or disability on an individual's life.
- Developed strategies for improving patient outcomes through changes in policies or procedures.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
Customer Service Representative
Quest Diagnostics
03.2019 - 04.2021
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
Aerotek
09.2014 - 03.2019
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Woodstock Job Corps
Woodstock, MD06.2005
Skills
- Patient registration
- Insurance verification
- Medical record management
- Claims processing
- Patient advocacy
- Customer service
Certificates And Trainings
- COVID 19 symptoms
- Patient service coordinator training
- General safety
- Code of conduct
- Compliance structure
- Corporate compliance, HIPAA and IT Security
- High Reliability Organization
- Emergency preparedness
- Workplace violence
- Infection Prevention and Control
- Patient Abuse and Reporting
- Stroke
- Patient Rights and population-Specific needs
- IDX EAD Full Registration and Managed insurance
- Scheduling Process
- Ambulatory Visit Management
- Electronic Documents Manager
- Eligibility
- Open Referrals
- Front Desk
- Epic training
Timeline
Patient Service Coordinator
Medstar medical group
04.2023 - Current
Patient Access Specialist
Medstar health
07.2022 - 12.2022
Long Term Care Specialist
Senior connection center
07.2021 - 05.2022
Customer Service Representative
Quest Diagnostics
03.2019 - 04.2021
Customer Service Representative
Aerotek
09.2014 - 03.2019
High School Diploma -
Woodstock Job Corps