Amoshon Rattler
DeSoto,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Credit Management Group
03.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service
NTTA-North Texas Tollway Authority
08.2021 - 09.2023
- De-escalated problematic customer concerns
- Updated customer information's on internal database
- Field customer complaints and queries, fast-tracking them for problem resolution
- Informed customers about billing procedures, processed payments and payment options setup assistance
Warehouse Worker
Home Depot Distribution
06.2020 - 08.2021
- Monitored work areas for cleanliness and functionality
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Warehouse Worker
Amazon
01.2018 - 05.2020
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
Education
DIPLOMA -
Texas Can Academy
Dallas, Tx08.2021
Skills
- Communication skills
- Critical thinking skills
- Handling multiple tasks
- Packaging and labeling
- Resolving issues
- Self-motivated and disciplined
- Knowledge of payment methods
- Cleaning and organizing
- Friendly communication
- Deescalation skills
- Active listening
- Data entry
- Order processing
Dates
- Graduation, 01/05/2021
- Start of Employment, 01/01/17
- End of Employment, 12/19/24
- Last Employment, 12/20/24
Languages
English
Full Professional
Timeline
Customer Service Representative
Credit Management Group
03.2023 - 12.2024
Customer Service
NTTA-North Texas Tollway Authority
08.2021 - 09.2023
Warehouse Worker
Home Depot Distribution
06.2020 - 08.2021
Warehouse Worker
Amazon
01.2018 - 05.2020
DIPLOMA -
Texas Can Academy
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