AMOY H A M P T O N
Decatur,GA
Summary
Enthusiastic, motivated and result driven customer service skills with over 6 years of experience delivering top-tier support in banking, retail and remote environments. Adept at resolving issues with patience and empathy, while maintaining high standards of professionalism. Recognized for strong communication skills, adaptability, and a proactive approach to problem solving. Committed to creating exceptional customer service that drives loyalty and ratifications.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Logistics Specialist
Flexport
Atlanta, GA (remote)
07.2025 - Current
- Managed customer inquiries and resolved issues related to order tracking and delivery schedules.
- Enhanced customer satisfaction by providing accurate information on product availability and service options.
- Streamlined communication between clients, carriers, and internal teams to improve operational efficiency.
- Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues.
- Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays.
Customer Service Agent
TTEC-USAA BANK
02.2023 - 07.2025
- Analyzed credit card applications to assess eligibility and risk factors.
- Provided exceptional customer service by resolving inquiries related to credit accounts.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Maintained strong working knowledge of relevant regulatory requirements affecting the credit card industry, ensuring ongoing compliance within operations.
Remote Customer Service Agent
Victoria Secret
06.2020 - 08.2022
- Providing customer service and assistance home-based, resolving issues, offering information via phone or chat.
- Give knowledge on customers open accounts, informing them about their bills or ongoing sales.
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Managed returns and exchanges, providing seamless solutions to enhance customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
UHAUL
12.2018 - 09.2019
- Makes 40-50 incoming and outgoing calls per day
- Informs customer about payments, resolve concerns, promote special for each units
- Log notes on existing accounts
Education
High School Diploma -
Grayson High School
01-2015
Skills
- Problem Solving
- Shows Empathy
- Attention to Detail
- Active Listener
- Multitasking
- Adaptability
- Troubleshoot Effectively
- Strong Communication
- Data entry
- Help desk support
LANGUAGES
English
Timeline
Logistics Specialist
Flexport
07.2025 - Current
Customer Service Agent
TTEC-USAA BANK
02.2023 - 07.2025
Remote Customer Service Agent
Victoria Secret
06.2020 - 08.2022
Customer Service Representative
UHAUL
12.2018 - 09.2019
High School Diploma -
Grayson High School