Amoya Cameron
Kissimmee,FL
Summary
I work well in team setting to complete all job related duties, maintain safe working conditions ,Resourceful professional in customer-facing roles, great at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Amazon
Orlando , FL
06.2024 - Current
- Unload boxes from pallets
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Operated scanners, computers, and other equipment to track orders.
Front Desk Agent
Wyndham Orlando resort
Orlando , FL
12.2022 - 06.2024
- Contacted housekeeping or maintenance staff to report room or building issues.
- Posted incidental charges to ledgers, manually or by using computers.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Assisted guests at check-in, providing information on various services within hotel.
- Addressed customer needs in a timely manner.
- Scheduled reservations for groups and special events.
- Managed cash drawer responsibly throughout shift.
Restaurant Server
D& G restaurant
Miramar, Florida
08.2021 - 11.2022
- Took beverage orders and served drinks during peak meal times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Processed payments from customers using cash registers or POS systems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Followed up on guest requests in a timely manner.
Call Center Representative
Teleperformance
Montegobay , Jamaica
01.2019 - 10.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Offered resolutions to de-escalate calls and solve customer issues.
Education
High School Diploma -
St James High School
Montegobay , Jamaica 06-2017
Skills
- Appointment confirmation
- Confidentiality handling
- File management
- Phone etiquette
- Problem-solving skills
- Multi-line telephone systems
- Time management
- Deadline adherence
- POS systems
- Administrative skills
- Training and mentoring
- Clerical duties
- Customer service
- Fast learner
- File and record keeping
- Problem-solving
- Attention to detail
- Editing and proofreading
- Multitasking and organization
- Calm demeanor
- Flexibility and adaptability
Timeline
Warehouse Worker
Amazon
06.2024 - Current
Front Desk Agent
Wyndham Orlando resort
12.2022 - 06.2024
Restaurant Server
D& G restaurant
08.2021 - 11.2022
Call Center Representative
Teleperformance
01.2019 - 10.2020
High School Diploma -
St James High School