Amparo Mendez
Brawley,CA
Summary
Dynamic leader with proven expertise in restaurant operations management, honed at Johnnys Burritos. Excelled in inventory control, elevating customer satisfaction through innovative service standards, and adept at multitasking and adaptability. Achieved significant improvements in efficiency and quality, underscoring a commitment to excellence and a passion for customer service.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Johnnys Burritos
04.2005 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Education
High School Diploma -
Brawley Union High School
Brawley06-2003
Skills
- Inventory control and record keeping
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Schedule coordination
- Stable work history
- Restaurant operations management
Timeline
Restaurant Manager
Johnnys Burritos
04.2005 - Current
High School Diploma -
Brawley Union High School
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