Amr Alshash

• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Accepted deposits and provided cashiers checks within assigned limits and calculated daily transactions using teller system
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
• Prospected for new business through networking, community outreach and customer referral generation.
• Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
• Produced and executed loan packages.
• Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
• Located and pre-qualified customers for mortgages.

Reference:

Regional manager Lou Campos (630) 995-5958

• Managed inventory control, cash control and store opening and closing procedures.
• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
• Resolved customer service issues promptly.
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.
• Rotated merchandise and displays to feature new products and promotions.

Manager's Phone # (773) 620-1707

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Processed payments and returns with accuracy and efficiency.
• Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.

Manager's Phone # (773) 255-8968