Amr Mohamed
Forest Hills,NY
Summary
Service oriented professional with extensive experience in customer relations, both virtually and in person with broad expertise in banking products and operations. Demonstrates good judgment and effectiveness communicating with all levels of internal and external. Excellent decision maker and problem solver. Successful in educating clients on bank regulations and procedures as well as coaching and training employees.
Overview
4
4
years of professional experience
Work History
Associate Banker (M-E)
JP MORGAN CHASE BANK
GLEN OAKS, NY
03.2021 - Current
- Perform a variety of transactions daily such as deposits, withdrawals, payments, account maintenance, stop payments, wire transfers, and open personal accounts
- Ability to multitask in many different situations while providing outstanding customer service
- Ability to perform critical branch duties promoting business for the bank by maintaining good customer relations and referring customers to appropriate partner for new business
- Experience working with KYC/AML, USA PATRIOT ACT & Bank Secrecy Act filing CTR's, MIPL's and UAR's for any suspicious activity
- Work closely with the management team and suggest ideas to improve efficiency and planning of branch operations
- Provide leadership training and support to less experienced bankers to ensure consistent positive customer services experience, knowledge of policies and procedures
- Educated customers on features and benefits of banking products and services
- Evaluated client financial positions and identified most appropriate banking products.
Lead Cashier/Sales Associate
KING’S DELI
ASTORIA, NY
12.2019 - 03.2021
- Established paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
- Monitored sales team performance and provided constructive feedback
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Education
Bachelor of Arts - Economics
CUNY QUEENS COLLEGE
06-2019
Skills
- Issues Resolution
- Verbal and Written Communication
- Customer Service
- Banking Policies and Procedures
- Relationship Building
- Branch Operations
Languages
Arabic
Native/ Bilingual
Timeline
Associate Banker (M-E)
JP MORGAN CHASE BANK
03.2021 - Current
Lead Cashier/Sales Associate
KING’S DELI
12.2019 - 03.2021
Bachelor of Arts - Economics
CUNY QUEENS COLLEGE