Amra Mrsic
Weston,United States
Summary
Training professional with extensive knowledge and experience in cruise/hospitality industry. Team orientated with high abilities to recognize, understand and respond to team needs, creating positive and healthy work environment. Enthusiastic, adjustable, focused on development, driven by growth, learning and progress. Passionate to work and communicate closely with team. Always motivated to go extra mile. Enjoying turning challenges into opportunities.
Overview
12
12
years of professional experience
Work History
Crew Scheduling Coordinator, Marine Ops
Carnival Cruise Line
Doral, FL
03.2023 - Current
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Created and distributed agendas and other materials for scheduled meetings.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Training and Development Specialist
Novi Spa Hotels and Resorts
04.2016 - 12.2018
- Developing and implementing programs, strategies, approaches beneficial for hospitality industry
- Filling gaps in training content and materials to generate higher productivity, stress-free and safe work environment
- Researching new training supplies, materials and contents to enhance existing ones
- Identifying future training needs
- Communicating with management, trainers and rest of team, ensuring all needs are met
- Resolving any specific issues and tailoring programs as necessary.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
HR Training Coordinator/Engagement Specialist
Carnival Cruise Line
Shipboard
01.2015 - 02.2016
- Train new hires and returning crew on company policies and procedures
- Create training schedules making sure to make the least possible impact on operations, work and rest hours
- Manning attendance lists and making sure all crew is in compliance
- Running crew training center on board of a cruise ship, making sure to maintain it and have open hours adjusted to different work schedules and positions, so everyone could use it
- Identifying crew needs and issues and responding in an effective way and timely manner
- Manning clear and open communication with all on board positions while being approachable.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and monitored employee recognition programs.
Guest Services Associate
Carnival Cruise Line
11.2011 - 07.2013
- Representing and promoting company brand in the most positive manner
- Making sure all guest needs, concerns or issues are identified, addressed and solved in utmost respectful way and within timely manner
- Making sure all the ADA guests are accordingly listed, their needs are met and relevant departments notified
- Responding to 911 calls, cooperate with medical, safety, security and management representatives, while making sure all safety, security, legal compliance procedures are met
- Cash handling and float balancing procedures
- Assisting with conducting safety drills for guests and crew.
Education
GSA college -
Carnival Cruise Line
Shibboard12.2012
Master of Arts - English language and literature department
University of Bihac, Pedagogical Faculty
Bihac, Bosnia And Herzegovina05.2010
High School Diploma -
Bihac High School
Bihac, Bosnia And Herzegovina05.2002
Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Adaptability
- Ability to Work in Team
- Employee Training
- Communication Skills
- Travel Arrangements
- Employee Relations
- Feedback Gathering
- Presentation Materials
- Orientation Sessions
- Personnel Training and Development
- Motivational Speaking
- New Employee Orientation
- Schedule Coordination
- Employee Performance Reviews
- Video Conferencing
- New Hire Onboarding
- Issue and Problem Resolution
- Learning and Development
- Proactive Communication
- Crew scheduling
Languages
Croatian
Bosnian
Serbian
English
References
Available upon request
Hobbies And Interests
- Volunteering, creating and implementing programs and fundraisings for most vulnerable socio-economic categories
- Volunteering to assist elderly society members in meeting their needs
- Planting and gardening
- Reading books
- Movies with emphasis on sci-fi and fantasies
- Socializing and learning about different cultures, customs and traditions
- Traveling
Place Of Birth
Bihac, Bosnia and Herzegovina
Personal Information
- Title: Training and Development Professional
- Date of Birth: 09/11/1983
- Nationality: Croatian
- Driving License: Yes
Timeline
Crew Scheduling Coordinator, Marine Ops
Carnival Cruise Line
03.2023 - Current
Training and Development Specialist
Novi Spa Hotels and Resorts
04.2016 - 12.2018
HR Training Coordinator/Engagement Specialist
Carnival Cruise Line
01.2015 - 02.2016
Guest Services Associate
Carnival Cruise Line
11.2011 - 07.2013
GSA college -
Carnival Cruise Line
Master of Arts - English language and literature department
University of Bihac, Pedagogical Faculty
High School Diploma -
Bihac High School