Amra Salihovic

• Enhanced data accuracy by conducting thorough analysis and validation
• Analyzed market trends to provide actionable insights for business strategy
• Improved decision-making with comprehensive data reports and presentations
• Conducted detailed research to support project development and execution
• Managed and assisted with budget preparation and forecasting monthly, quarterly and annually
• Supporting and managing $780M in spend annually
• Leading and supporting Quarterly Business Reviews (QBRs), Category Planning, and Joint Business Plans
• Building, developing, and maintaining relationships with suppliers and key stakeholders from all segments of Compass Group business (Healthcare & Senior Living, B&I, Education, Sports & Leisure)
• Conducting ad hoc reporting and category analysis
  ▪ Collaborating with suppliers on new opportunities and resolving issues
• Attending stakeholder meetings and product reviews, and providing feedback to suppliers
• Managing monthly pricing updates with a strong sense of urgency
• Managing category-driven contract negotiations
• Driving category strategies, ensuring program compliance, and leading conversion initiatives
• CRM Champion
• Working with marketing on special projects and program announcements
• Processing field product requests while promoting the utilization of preferred programs
• Successfully Implemented 10m conversion project in May 2024

• Improved team performance by mentoring and guiding staff effectively
• Coordinated daily operations to ensure seamless workflow and productivity
• Enhanced employee engagement with regular feedback and recognition
• Achieved project timelines, managing resources and delegating tasks
• Addressed inquiries from all Compass sectors and key business stakeholders regarding preferred products and services, distribution, supplier questions, pricing, and issue escalations
  ▪ Collaborated closely with suppliers and distribution partners
  ▪ Communicated and documented process updates and changes promptly
  ▪ Tested, updated, and supported the transition and updates of the CRM system, serving as the primary point of contact for IT developers
  ▪ Led team meetings and departmental initiatives
  ▪ Managed projects and implemented process improvements

▪ Provided data analytics and ad-hoc reporting for Compass sectors, category and account managers
▪ Resolved sector inquiries promptly and accurately.
▪ Delivered relevant information to service directors, troubleshooting issues and addressing complaints
▪ Trained new employees on company procedures and processes
▪ Acted as the Remedy/ITSM system administrator
▪ Managed requests for food, beverages, services, and equipment
▪ Processed new unit openings and account setups with Sector Account Managers and distributors
▪ Documented calls and case/project information
▪ Supported the Food and Beverage online ordering platform
▪ Collaborated with internal departments on best practices
▪ Worked independently and on special projects
▪ Fostered strong relationships with stakeholders and internal teams