Amreen Anowar
Summary
Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Rod N' Reel Gaming
Tanesia Willis
08.2023 - 01.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Monitored gambling activities for compliance with state and local regulations.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Sports Referee
UMD Intramural Sports Department
09.2022 - 05.2023
- Promoted good sportsmanship among players.
- Inspected sporting equipment for compliance with safety and event regulations.
- Communicated with fans, coaches, players, and other umpires.
- Explained and taught regulations and rules to players and coaches.
- Monitored players to identify any rule violations and issue appropriate penalties.
- Navigated difficult situations using effective communication and explanation of game rules.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
Internship for Computer Science Department
Thomas Moran
06.2021 - 08.2022
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated technical training and personal development classes for staff members.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Subway Sandwhich Artist
Kamrul Anowar
12.2018 - 05.2022
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Prepared and presented food in compliance with health and safety guidelines.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Operated manual and electric appliances to peel, slice, and trim food.
- Restocked and rotated stock in display case to mitigate stock loss.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Executed sandwich artistry duties with very low occurrence of errors.
Server
Butterfly And Wishes, Tea And Sweets
04.2019 - 09.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Hostess
Herrington On The Bay
04.2019 - 08.2019
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Decorated and set tables in accordance with party themes and age groups.
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Education
Associate of Arts - Criminal Justice
College of Southern Maryland
La Plata, MD05.2026
Bachelor of Arts - Undecided
University of Maryland - College Park
College Park, MD2026
High School Diploma -
Northern High School
Owings, MD05.2022
Skills
- Team Collaboration
- Telephone Reception
- Professional Appearance
- Guest Relations
- Customer Service
- Multitasking Proficiency
- Friendly, Positive Attitude
- Microsoft Office
- Organization
- Organization and Time Management
Photography and videography
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Photographed high-quality images for various print and digital projects.
- Assisted clients with creative ideas for photography needs.
Additional Information
Editor-in-Chief of Northern High School Yearbook, 2022
Vice President of Girls who Code, 2022
Historian for Student Government Association, 2018-2022
Historian for Feminism Club, 2021
Languages
Bengali
Full Professional
Spanish
Elementary
Arabic
Limited Working
Hindi
Limited Working
Urdu
Limited Working
ASL
Elementary
Timeline
Rod N' Reel Gaming
Tanesia Willis
08.2023 - 01.2024
Sports Referee
UMD Intramural Sports Department
09.2022 - 05.2023
Internship for Computer Science Department
Thomas Moran
06.2021 - 08.2022
Server
Butterfly And Wishes, Tea And Sweets
04.2019 - 09.2019
Hostess
Herrington On The Bay
04.2019 - 08.2019
Subway Sandwhich Artist
Kamrul Anowar
12.2018 - 05.2022
Associate of Arts - Criminal Justice
College of Southern Maryland
Bachelor of Arts - Undecided
University of Maryland - College Park
High School Diploma -
Northern High School