Amrhu Johnston
Williamstown,USA
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Operations Admin
FedEx Ground
10.2024 - Current
- Enhanced workplace culture by hosting weekly DEI events for drivers and employees.
- Facilitated DEI mentoring and actively participated in DEI conference calls.
- Managed NGS systems support, ensuring accurate ERMA and MySchedule roster maintenance.
- Distributed daily workforce rosters efficiently from MySchedule for operational needs.
- Collaborated with operations to generate insightful reporting and data metrics.
- Provided clerical support by organizing files, managing emails, and answering phone inquiries.
- Assist with QA dock operations scanning / inbound packages.
Sr Operations Admin
FedEx Ground
07.2021 - 10.2024
- Scanned packages for daily processing
- Managed customer service and package location issues
- Supported dock operation with missing or mis-scanned packages
- Mentored junior staff, fostering professional development and knowledge sharing within the team.
- Tend to damages and repack daily
- organized donations and pick ups
Administrative Associate
FedEx Ground 191
05.2007 - 07.2021
- Achieved compliance by processing ID requests and managing hazmat documentation.
- Enhanced customer satisfaction by labeling packages and addressing service inquiries.
- Optimized logistics through efficient driver dispatch and operations coordination.
- Resolved package disputes promptly with thorough investigations and effective communication.
- Maintained DOT compliance by updating internal systems and conducting regular audits.
- Streamlined policy updates by communicating changes via online manuals and forms.
Led Dispatcher
MMT Transportation
01.2016 - 06.2021
- Ensured timely service delivery by managing daily dispatch operations.
- Optimized route planning through effective communication with drivers and clients.
- Enhanced team performance by overseeing training programs for new dispatch staff.
- Reduced response times by implementing process improvements in operations.
- Reviewed truckers' logs before dispatch to ensure compliance and accuracy.
- Tracked expenses, inventory, and records related to service performance.
Education
Associate Degree - Business
PHILADELPHIA UNIV
01.2008
Bachelor of Science - Nursing
Gwynedd Mercy University
Gwynedd Valley, PA12-2026
Skills
- Data entry
- Attentive listening
- Empathy
- Troubleshooting
- Research
- Patience
- Speed and efficiency
- Positive attitude
- Attention to detail
- Communication skills
- Time management
- Creativity
- Teamwork
Certification
- Hazmat
- CPR
Timeline
Sr. Operations Admin
FedEx Ground
10.2024 - Current
Sr Operations Admin
FedEx Ground
07.2021 - 10.2024
Led Dispatcher
MMT Transportation
01.2016 - 06.2021
Administrative Associate
FedEx Ground 191
05.2007 - 07.2021
Associate Degree - Business
PHILADELPHIA UNIV
Bachelor of Science - Nursing
Gwynedd Mercy University