Amrin Jannat
Queens,New York
Summary
Motivated and dynamic Bachelor of Science student in Aviation Management with a strong passion for the airline industry. Proficient in customer service and operations, with a proven ability to adapt and resolve challenges effectively. Multilingual with a commitment to delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Airline Customer Service Agent
Hallmark Aviation services (Virgin Atlantic)
Queens, NY
02.2022 - Current
- Performed check-in procedures for international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Followed company policies and procedures related to customer service operations at all times.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Greeting priority guests about lounge amenities and checking them in the business class lounge.
- Handling issues with lost baggage or concerns arrival passengers may have.
- Coordinating with customs and immigration officials about passengers.
- Ensuring that all necessary arrival documentation, and reports procedures are completed accurately and efficiently.
Physical Therapist Assistant Intern
ProMet Physical Therapy PC
Queensbury, NY
10.2022 - 01.2023
- Performed administrative tasks such as scheduling appointments and maintaining records.
- Assisted patients with exercises and other physical therapy techniques to help improve strength, mobility and balance.
- Observed patients during treatments to monitor safety, comfort levels and response to interventions.
- Kept accurate records of treatments rendered and outcomes observed.
- Cleaned treatment rooms after each use and maintained supplies in an organized manner.
- Took calls and scheduled appointments for patients.
- Compiled intake forms, insurance cards and liability waivers before new patient appointments.
- Emailed necessary intake forms to new clients before first appointment.
Recreation Assistant
FAIRVIEW REHAB AND NURSING HOME
Queens, NY
01.2021 - 09.2021
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Answered patient call signals and signal lights to determine patients' needs.
- Designed personalized meal plans for individuals' specific medical concerns and goals.
- Demonstrated excellent communication skills when interacting with both staff members and residents.
- Responded promptly to requests from staff or residents for assistance with tasks related to daily living.
Education
Bachelor of Science - Aviation Management And Operations
York College of The City University of New York
Jamaica, NY08-2026
Skills
- Time management
- Complaint Resolution
- Stress Tolerance
- Multi-Task Management
- High-Energy Attitude
- Microsoft Excel
- Problem-Solving Abilities
- Adaptive Team Player
- Telephone etiquette
- Staff training
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Urdu
Limited
Timeline
Physical Therapist Assistant Intern
ProMet Physical Therapy PC
10.2022 - 01.2023
Airline Customer Service Agent
Hallmark Aviation services (Virgin Atlantic)
02.2022 - Current
Recreation Assistant
FAIRVIEW REHAB AND NURSING HOME
01.2021 - 09.2021
Bachelor of Science - Aviation Management And Operations
York College of The City University of New York
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