Amrin Jannat
Queens,New York
Summary
Energetic and motivated Bachelor of Science student with a passion for Aviation.Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Airline Customer Service Agent
Hallmark Aviation services (Virgin Atlantic)
Queens, NY
02.2022 - Current
- Performed check-in procedures for international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Followed company policies and procedures related to customer service operations at all times.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Greeting priority guests about lounge amenities and checking them in the business class lounge
- Handling issues with lost baggage or concerns arrival passengers may have.
- Coordinating with customs and immigration officials about passengers.
- Ensuring that all necessary arrival documentation, and reports procedures are completed accurately and efficiently.
Physical Therapist Assistant Intern
ProMet Physical Therapy PC
Queensbury, NY
10.2022 - 01.2023
- Performed administrative tasks such as scheduling appointments and maintaining records.
- Assisted patients with exercises and other physical therapy techniques to help improve strength, mobility and balance.
- Observed patients during treatments to monitor safety, comfort levels and response to interventions.
- Kept accurate records of treatments rendered and outcomes observed.
- Cleaned treatment rooms after each use and maintained supplies in an organized manner.
- Took calls and scheduled appointments for patients.
- Compiled intake forms, insurance cards and liability waivers before new patient appointments.
- Emailed necessary intake forms to new clients before first appointment.
Recreation Assistant
FAIRVIEW REHAB AND NURSING HOME
Queens, NY
01.2021 - 09.2021
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Answered patient call signals and signal lights to determine patients' needs.
- Designed personalized meal plans for individuals' specific medical concerns and goals.
- Demonstrated excellent communication skills when interacting with both staff members and residents.
- Responded promptly to requests from staff or residents for assistance with tasks related to daily living.
Education
Bachelor of Science - Aviation Management And Operations
York College of The City University of New York
Jamaica, NY08-2026
Skills
- Time management
- Complaint Resolution
- Stress Tolerance
- Multi-Task Management
- High-Energy Attitude
- Microsoft Excel
- Problem-Solving Abilities
- Adaptive Team Player
Languages
English
Native/ Bilingual
Bengali
Full Professional
Hindi
Limited
Timeline
Physical Therapist Assistant Intern
ProMet Physical Therapy PC
10.2022 - 01.2023
Airline Customer Service Agent
Hallmark Aviation services (Virgin Atlantic)
02.2022 - Current
Recreation Assistant
FAIRVIEW REHAB AND NURSING HOME
01.2021 - 09.2021
Bachelor of Science - Aviation Management And Operations
York College of The City University of New York
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