Amrit Khan
Richardson,TX
Summary
Client service associate with strong organizational skills and consistent delivery of accurate support. Skilled in managing diverse customer needs while maintaining professional communication. Known for reliability, attention to detail, and effective issue resolution.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Assistant Manager
Golden Chick
Lewisville, Texas
07.2020 - Current
- Provided front counter, drive-thru, and dining room customer service to enhance customer experience.
- Ensured kitchen met operational standards for service, product quality, and order accuracy.
- Trained team members on restaurant procedures and food safety standards.
- Created tracking system for inventory and supply orders, improving management efficiency.
- Supported Golden Chick crew during shift operations and service periods to ensure smooth workflow.
Assistant Manager
Wingate By Wyndham Richardson / Dallas
Richardson, Texas
08.2014 - 12.2021
- Resolved guest complaints through calm, professional communication to enhance guest satisfaction.
- Analyzed guest feedback forms to identify opportunities for service improvement.
- Supported front desk staff during guest check-in and check-out.
- Updated room assignments in hotel property management system.
- Monitored lobby activity and followed hotel policies.
- Executed administrative duties, including filing paperwork and updating records, to maintain organized operations.
Assistant Manager
SUBWAY®Restaurants
Waterbury, Connecticut
09.2010 - 07.2014
- Trained new crew on sandwich assembly and service routines to ensure consistency and quality.
- Managed customer orders efficiently, ensuring accuracy and courtesy in a fast-paced environment.
- Maintained high customer service standards during high-volume shifts and fast-paced operations.
- Executed store opening and closing tasks in a quick-service restaurant to maintain operational readiness.
- Used POS system and cash register to process payments by cash, check, credit card, and voucher.
- Followed food safety standards and temperature control procedures.
Education
High School Diploma -
B.A Green Heart College
Dhaka, Bangladesh06-2008
Some College (No Degree) -
Naugatuck Valley Community College
Waterbury, CTSkills
- Inventory management
- POS systems
- Inventory tracking
- Staff training
- Effective communication
- Verbal and written communication
- Customer satisfaction
- Attention to detail
- Problem solving
- Adaptability and flexibility
Languages
Bengali
Native/ Bilingual
English
Native/ Bilingual
Timeline
Assistant Manager
Golden Chick
07.2020 - Current
Assistant Manager
Wingate By Wyndham Richardson / Dallas
08.2014 - 12.2021
Assistant Manager
SUBWAY®Restaurants
09.2010 - 07.2014
High School Diploma -
B.A Green Heart College
Some College (No Degree) -
Naugatuck Valley Community College