Amrita Trikha
Raleigh,USA
Summary
Customer service-driven professional with over 20 years of experience across retail, banking, healthcare, and office management environments. Medical office professional with experience as an Office Manager, Medical Assistant, and Front Desk Receptionist in a busy clinical setting. Skilled in-patient intake, insurance verification, billing, scheduling, and preauthorization, while providing compassionate, patient-centered care. Strong clinical support background including vital signs, EKGs, specimen collection, and EHR documentation, with a proven ability to manage staff, office operations, and provider support efficiently. Proven ability in front-end operations, cash handling, account management, and resolving customer concerns with professionalism and accuracy. Highly skilled at building strong client relationships, supporting team operations, and delivering consistent, high-quality service in fast-paced, customer-facing settings. Interview availability: anytime M – F with 24-48 hours’ notice and at once available to start.
Overview
2027
2027
years of professional experience
Work History
Warehouse Associate
Amazon
2026 - 04.2026
- An Amazon Sortation Center (Sort Center) associate sorts, scans, and stacks customer packages onto pallets by destination zip code. This active, fast-paced role prepares orders for last-mile delivery and features mostly part-time, flexible shifts where you control your schedule. Sort and Scanning: Using hand-held scanners to process, sort, and route packages to the correct regional pallets or trucks.
Lifting and Stacking: Lifting and relocating products, loading/unloading trucks, and building pallets (often requiring the ability to lift up to 49 lbs with or without reasonable accommodation).
Workspace Upkeep: Following strict safety standards and maintaining a clean, organized work environment.
Shift Lead
Walgreens
- A key-holding position responsible for managing store opening/closing the store, handling cash, and supervising team members in the absence of store management. Meeting customer satisfaction, handle vendor deliveries, support inventory accuracy, and support pharmacy/photo operations. Handled customer escalations at the service desk, resolved complaints and processed returns per policy.
Teller
Coastal Credit Union
04.2026 - 2026
- The Teller makes a great first impression on our members. Tellers use technical skills and problem solving to provide members with exceptional service using video via our Interactive Teller Machines.
- As a key contributor to the Coastal team, your responsibilities will be:
- Process deposits, withdrawals, loan payments, account transfers, and cash checks
- Assist with member concerns or issues in a timely manner by resolving them personally or by referring to branch staff
- Educate members regarding products and services we offer and recognize opportunities for referrals to branch staff for follow-up
- Communicate with the management team and present ideas for improving efficiency, increasing revenue, and reducing expenses
- Make contributions to foster a team environment, strive to meet individual performance metrics, and be aligned with corporate initiatives with a focus on member experience.
Cashier & Customer Services
Foodlion
01.2026
- Manage transactions, processes payments (cash, credit, coupons), and handles returns, while ensuring a positive, efficient checkout experience. Handle accurately operating POS systems, greeting customers, addressing complaints, and keeping a clean organized work area to enhance customer satisfaction.
Accountant & Clerk
Harris Teeter
10.2024 - 10.2025
- Responsible for bookkeeping, accounting functions, and overall account operations. Other responsibilities include watching the sales floor and customer service clerk duties. Provide excellent customer service skills. - Making sure lottery numbers are exact and money refilled - Wire transfers like Western union and Ria money transfer. - MoneyGram, cash vouchers, rain check, & coupons.
Front End Head Cashier & Customer Service
Lowe’s Home Improvement
05.2024 - 10.2024
- Responding to customer complaints and questions and referring them to the assistant manager when needed. - Ensuring that cash registers are running efficiently and have enough cash and change. - Training new cashiers and watching their performances. - Communicate with customers and address any problems. - Managing the day-to-day operations of a retail store's checkout area and supervises a team of cashiers. - Serve as the primary point of contact for customer service associates. - Operate registers and perform general checkout functions. - Generate reliable and exact till reports from every register. - Resolve cash tills when closing, ensuring the money matches the report and make sure safely. Help cashiers with requests such as price checks. - Maintain a clean working environment by wiping down registers during downtime.
Customer Service/Online Grocery Processing/Front End and Cashier
Walmart
11.2023 - 05.2024
- My role plays a prominent role such as greeting customers, handling cash, managing online grocery. - Managing customer transaction, gift card, and taking payments from customers. Stocking merchandise back on shelf. - Online grocery orders, picking the items and making sure that produce aren’t in good condition within expiry date. - Managing the self-checkout scanners and customers with any help needed. - Customer service is important at self-checkout. Delivering the groceries to customer’s cars with care.
Office Manager/Medical Assistant/Front Desk/Receptionist
Carolina Medical Care
05.2023 - 11.2023
- Organizing meetings and database of all the clients. Handling front office like taking copay and checking insurance. - Welcoming all patients and getting insurance information and co-payments. - Billing of patients and calling insurance company to get preauthorization. Handling phone calls from patients and providers. - Scheduling appointments for patients and the referrals. - Taking patient’s vital, blood pressure, temperature, oxygen, taking the urine for urine analysis and EKG for patients for annual physical. - Handling all the accounts of office, managing all the employees and the scheduling for everyone. - Working under the doctor and putting all the code in the computer for all the patients. Ordering all the medication for patients when needed. Putting the code in the computer for all the lab orders for the patients.
Office Manager
Kings Lane Hospitality
10.2016 - 11.2020
- Provided support to the site leadership team by ensuring organizational effectiveness, efficiency, and safety of work environment. - Coordinated intra office communication, streamlined administrative procedures, answered phone calls, aided clients, and watched routine clerical updates. - Managed data processing, accounting, finance, equipment and supplies routinely. Helped in training staff, compliance, and all other requirement as needed.
Banker
Wells Fargo
06.2014 - 08.2017
- Introduced clients to banking products and generated qualified leads for the sales team. - Engaged clients face-to-face and by phone, opening and closing accounts while understanding financial goals. - Conducted in-depth conversations to recommend right solutions including checking, savings, loans, and investment options. - Processed transactions accurately, balanced cash drawer, and followed established banking procedures. - Managed ATM processing, vault duties, safe deposit access, foreign currency, bonds, coupons, and night drop services. Identified sales referrals, cross-sold banking services, and ensured compliance with policies and regulations.
Client Services & Operations Manager
Shah Capital Management
03.2005 - 12.2012
- Supported employee relations, training, engagement initiatives, document management, and internal communications. - Managed phone calls, scheduling, travel arrangements, meetings, conferences, and special projects. - Organized client records transferred accounts with stocks and cash and assembled financial and tax documents. - Worked closely with managers, accounting teams, fund administrators, and clearing companies to support client operations and firm growth. - Built strong client relationships, prepared quarterly investment reports, and processed withdrawals and retirement distributions per IRS guidelines. - Mentored new employees, updated computer systems, backed up databases, and supported high-volume customer service calls.
Office Manager & Human Resources Coordinator
Somerset Assisted Living
05.2003 - 04.2004
- Attended phone calls, managed filing, mailing, faxing, scheduled appointments for patients, and supported all reminders. Experience in recruitment and retention of employees. - Assisted with organization and tracking of new hire safety training. - Helped with data management for human resources and recruiting. - Schedule and help with new employee orientations. - Processed all Data Entry using Microsoft Word, Excel, and Access and managed accounts payable/receivable.
Fine Jewelry Manager/Cashier
Macy’s
09.1997 - 12.2003
- Working with fine jewelry doing inventory. Dealing with private clients. - Managing schedules for all fine jewelry employees and making sure everyone is up to date. - All floor work stacking prices are up to date. Dealing with customers and handling cash. - Handling registers and front stacking. Stacking the aisle and the prices.
Education
Healthcare Administrator Degree - undefined
East Carolina University
Bachelor’s Degree - Computer Programming and Web Development
Cittone Institute
Edison, NJ01.2008
Skills
- Medical Assistant, Front and Back Office, Office administration, Performance Management, Recruiting, Executive Administration, Data Entry, Customer Service, Book-Keeping, Graphic Design, Web Content Management, Supervision Marketing
LANGUAGES
Hindi (Native), Nepali (Highly proficient)
Timeline
Teller
Coastal Credit Union
04.2026 - 2026
Cashier & Customer Services
Foodlion
01.2026
Accountant & Clerk
Harris Teeter
10.2024 - 10.2025
Front End Head Cashier & Customer Service
Lowe’s Home Improvement
05.2024 - 10.2024
Customer Service/Online Grocery Processing/Front End and Cashier
Walmart
11.2023 - 05.2024
Office Manager/Medical Assistant/Front Desk/Receptionist
Carolina Medical Care
05.2023 - 11.2023
Office Manager
Kings Lane Hospitality
10.2016 - 11.2020
Banker
Wells Fargo
06.2014 - 08.2017
Client Services & Operations Manager
Shah Capital Management
03.2005 - 12.2012
Office Manager & Human Resources Coordinator
Somerset Assisted Living
05.2003 - 04.2004
Fine Jewelry Manager/Cashier
Macy’s
09.1997 - 12.2003
Bachelor’s Degree - Computer Programming and Web Development
Cittone Institute
Healthcare Administrator Degree - undefined
East Carolina University
Shift Lead
Walgreens
Warehouse Associate
Amazon
2026 - 04.2026