Amritpal Kaur
Fort Worth,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges.
Overview
5
5
years of professional experience
Work History
QA Shopfloor
Alcon –Magnit Global
Fort Worth, TX
02.2023 - Current
- Work with Production to resolve quality issues in order to release products
- Print and issue required documents needed for production and fill
- Review logbooks and autoclaves cycles
- Responsible for issuing, reviewing, and auditing MBRs
- Collect and store Retention (Reference) samples and input the data into information systems
- Perform QA inspections on production and fill lines.
Customer Service Agent
Alaska Airlines
Dallas Fort-Worth, TX
03.2020 - 05.2021
- Assisted daily customers with travel needs (e.g., answering inquiries, ticketing, technology support, checking-in passengers, and boarding flights) in a fast-paced environment
- Evaluated and prepared flights by arranging load and seat assignments, coordinating special meals, and upgrades
- Performed boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
- Maintained a consistently high customer satisfaction rating through applied interpersonal skills and providing fast solutions.
Operations Agent
Spirit Airlines
Sacramento, CA
05.2019 - 02.2020
- Supervised loading of guests along with baggage, cargo, mail, fuel, and COMAT into the aircraft; advised necessary corrections; resolved trouble tickets through guidelines
- Prepared the Station Daily Activity Sheet and 'Offload Reports' from inbound flights for dissemination to the ramp, completed Spirit's Aircraft Load Sheet to distribute to the ramp personnel
- Consulted with OCC/Dispatch and/or local control tower (ATC) of all applicable non-routine activities at the station such as IROP scenarios.
Education
Bachelor of Business Administration - Information Systems and Technology
The University of Texas at Arlington
05.2018
Skills
Software Systems Microsoft Office, Google Suite, SAP
Computer Languages SQL Data Server, Python, Java
Functional Public Speaking, Conceptual Thinking, Project Management
Certified CPR
Languages English, Punjabi, Hindi
Projects
Database Management Systems – SQL Database project
● Knowledgeable in Structured Query Language (SQL) to create and execute queries against a database.
● Able to describe hierarchical, relational and object-oriented data modelling concepts.
Information Systems Analysis and Design - App design project
● Worked on concepts and techniques using objects or sequence diagrams in group activities
● Focused analysis modelling, design modelling and project initiation: project management and requirement determination
Timeline
QA Shopfloor
Alcon –Magnit Global
02.2023 - Current
Customer Service Agent
Alaska Airlines
03.2020 - 05.2021
Operations Agent
Spirit Airlines
05.2019 - 02.2020
Bachelor of Business Administration - Information Systems and Technology
The University of Texas at Arlington
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