Summary
Work History
Education
Skills
Externships
Volunteering
Timeline
Generic

Amtul Waheed Umme Sadida

North Bergen,NJ

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives, and a strong work ethic to any team. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented, and able to learn new concepts quickly.

Work History

Customer Support Specialist

Amazon.in
Hyderabad, Telangana
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Helped users understand how to use devices and software, and provided instructions by phone, email, or online chat.
  • Provided troubleshooting support by diagnosing and fixing technical issues with computer hardware and software.
  • Investigated customer complaints regarding product quality or service rendered.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Collected, analyzed and reported on data for use in operational planning.
  • Worked with cross-functional teams to achieve goals.

Assistant Day Operations Manager

Upright Electricals
Hyderabad , Telangana
  • Ensured all products and services meet quality standards by implementing quality assurance measures.
  • Negotiated with contractors and managed relationships with vendors to optimize costs and delivery times.
  • Managed day-to-day operations, overseeing the operations team and department.
  • Managed supply chain processes, including inventory, production, sales, and sourcing.
  • Supervised initiatives ensuring exceptional customer service delivery.
  • Managed scheduling, training and inventory control.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Special Needs Teacher

Al-Khair Society
Hyderabad
  • Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
  • Established and maintained dynamic working relationships with students and parents to support classroom objectives.
  • Developed interesting and interactive learning methods tailored to help students with individual needs.
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.
  • Enhanced students' sensory- and perceptual-motor skills through hands-on activities.

Education

Master of Science - Information Technology Project Management

St Francis College
New York, NY
12-2024

Bachelor of Arts - Commerce And Computers

Osmania University
Hyderabad, India

Skills

  • Expertise in managing and resolving customer complaints and issues, ensuring satisfaction, and long-term loyalty
  • Skilled in Team Collaboration
  • Delivering High-Quality Customer Service
  • Overseeing budgets, forecasting, and managing operational expenses
  • Leading initiatives that drive operational improvements and adapting to changes in the business environment
  • Ensuring Regulatory Compliance

Externships

Citi Finance Job Simulation on Forage - December 2024

  • Completed hypothetical tasks as part of Citi's Finance team
  • Summarized movements in key performance indicators for senior management
  • Reviewed minimum capital adequacy ratios for operating units and calculated the risk-weighted asset’s value using the FRB's methodology
  • Analyzed the potential impact of Omicron on 2022 credit card sales
  • Created a PowerPoint for the Country Treasurer team and CFO summarizing financial risk triggers

Electronic Arts Software Engineering virtual experience program on Forage - December 2024

  • Proposed a new feature for the EA Sports College Football and wrote a Feature Proposal describing it to other stakeholders.
  • Built a class diagram and created a header file in C++ with class definitions for each object.
  • Patched a bugfix and optimized the EA Sports College Football codebase by implementing an improved data structure.

Hewlett Packard Enterprise  Presales Job Simulation on Forage - August 2024

  • Completed a job simulation involving sales presentation creation for HPE's presales team
  • Crafted a persuasive sales presentation, highlighting key points and illustrating the proposed solution
  • Researched and gathered information to assess potential solutions effectively
  • Submitted a concise pros and cons analysis spreadsheet for various solution options
  • Created a video presentation emphasizing HPE's advantages, the benefits of HPE GreenLake, and potential HPE solutions
  • Generated a list of probing questions for the customer based on comprehensive research
  • Initiated the formulation of a solution architecture for ABC Financial Services by utilizing customer feedback from the questions.

Accenture North America Project Management Job Simulation on Forage - August 2024

  • Completed a job simulation where I acted as a project manager for a hypothetical client who were launching a new brand.
  • Mapped suitable project management approaches including Plan Driven, Agile, Second Agile and Hybrid to a portfolio of projects.
  • Presented a project status update to senior leadership and project team members.

lululemon Omnichannel Marketing Job Simulation on Forage - August 2024

  • Completed a job simulation involving building a new digital and omnichannel marketing strategy product for lululemon.
  • Created an integrated marketing plan and creative brief for lululemon's newest at-home fitness platform, MIRROR, designed raise awareness of the product and core values relevant to lululemon's position within communities.
  • Developed a concept for a new digital product or customer experience that lululemon could implement within the technical athletic apparel space.
  • Reviewed the profiles of current lululemon global ambassadors and create hypothetical profiles for local ambassadors to further lululemon's new “Power of Three x 2 Growth Strategy”.
  • Calculated key marketing metrics based on data from a recent lululemon ambassador campaign and communicated findings from the data to manager.

Volunteering

Volunteering Experience

Fundraising and Financial Coordinator, Al Hamd Charitable Trust, Hyderabad

  • Led fundraising campaigns, raising funds for community programs
  • Managed daily financial transactions, ensuring accurate records
  • Coordinated with donors, and prepared financial reports

Teacher Khair Society – Hyderabad

  • Taught educational and skills training programs to young women, survivors of domestic violence
  • Assisted in empowering participants to achieve financial independence through practical skills development
  • Fostered a supportive and inclusive learning environment for survivors

Timeline

Customer Support Specialist

Amazon.in

Assistant Day Operations Manager

Upright Electricals

Special Needs Teacher

Al-Khair Society

Master of Science - Information Technology Project Management

St Francis College

Bachelor of Arts - Commerce And Computers

Osmania University
Amtul Waheed Umme Sadida