Amy Acker
Northampton,MA
Summary
Results-oriented Shift Manager with extensive experience in inventory management and resource scheduling. Known for leadership in team training, executing safety protocols, and enhancing customer service, contributing to a secure and efficient workplace.
Overview
5
5
years of professional experience
Work History
Shift Manager
Starbucks
Easthampton, Massachusetts
05.2025 - Current
- Managed scheduling by building and editing staff schedules while completing payroll tasks.
- Oversaw inventory management to ensure optimal stock levels and prevent shortages.
- Acted as store manager, leading operations and enhancing team performance.
- Coached and trained staff in customer service and operational procedures.
- Implemented safety protocols to maintain cleanliness and ensure a secure environment.
- Executed de-escalation techniques for handling trespassing incidents effectively.
- Prepared for active shooter scenarios through training and emergency preparedness drills.
Repair Specialist & Studio Manager
Dragonfly Stained Glass Studio
Easthampton, Massachusetts
02.2023 - Current
- Handled numerous weekly communications from stained glass students and repair clients.
- Scheduled studio hours to optimize resource availability.
- Updated website with new class descriptions and schedules.
- Educated students on creating stained glass art.
- Researched exotic glass types for antique restoration.
- Managed inventory and finances using tailored financial templates.
- Created templates for open studios, student records, sign-up sheets, and promotions.
- Ensured safety in a fast-paced environment with hazardous chemicals and equipment.
Line Cook
Tellus & The Satellite Bar
Northampton, Massachusetts
02.2025 - 06.2025
- Stretched and cooked pizzas and salads in fast-paced environment.
- Collaborated with team to enhance food preparation processes and boost efficiency.
- Monitored ingredient levels for inventory management and notified supervisors of shortages.
Bartender
Tellus & The Satellite Bar
Northampton, Massachusetts
05.2023 - 05.2025
- Prepared and served various cocktails in high-volume nightclub.
- Developed and maintained par lists for efficient inventory control.
- Demonstrated de-escalation techniques to manage conflicts effectively.
Shift Manager
Starbucks
Holyoke, Massachusetts
10.2021 - 02.2024
Shift Manager
Starbucks
Northampton, Massachusetts
07.2020 - 10.2021
- Trained team of new baristas in preparation for opening of Starbucks on King St. Northampton, MA
Education
Bachelor of Arts - International Relations
Mount Holyoke College
South Hadley, MA05-2009
Skills
- Inventory management
- Payroll administration
- Customer service
- Team leadership
- Safety protocols
- Resource scheduling
- Coaching and training
Timeline
Shift Manager
Starbucks
05.2025 - Current
Line Cook
Tellus & The Satellite Bar
02.2025 - 06.2025
Bartender
Tellus & The Satellite Bar
05.2023 - 05.2025
Repair Specialist & Studio Manager
Dragonfly Stained Glass Studio
02.2023 - Current
Shift Manager
Starbucks
10.2021 - 02.2024
Shift Manager
Starbucks
07.2020 - 10.2021
Bachelor of Arts - International Relations
Mount Holyoke College