Amy A. Jones
Pilot Point
Summary
Accomplished professional in operations and logistics with expertise in workforce planning and process improvement. Known for developing team capabilities and enhancing operational performance through targeted training and support. Adept at fostering collaborative environments that prioritize customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Area Manager
Walmart DC 6068
11.2020 - 11.2025
- Supervised daily operations of warehouse logistics and inventory management.
- Proactively identify inefficiencies and implement solutions that enhance productivity, streamline workflows, and elevate operational performance.
- Empowered and developed associates through guidance, support, and growth opportunities, enhancing team capabilities and contributing to overall success.
- Implemented training programs to enhance employee skills and performance, fostering a more competent and effective workforce.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Promoted positive customer service experiences by promptly resolving conflicts, ensuring satisfaction and loyalty.
Administrative Assistant
Kohls
11.2017 - 03.2020
- Delivered excellent service and attention to customers during face-to-face and phone interactions, fostering positive relationships.
- Resolved issues efficiently, demonstrating strong problem-solving skills that improved service delivery.
- Prioritized and organized tasks to achieve service goals and enhance team workflow.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Operations Manager
Kohl's
Denton
05.2015 - 10.2017
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Coordinated scheduling and staffing to align workforce with business needs and optimize productivity.
- Supervised daily employee workflow to enhance productivity and uphold quality standards.
- Analyzed operational processes to pinpoint improvement areas and streamline workflows.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Ensured adherence to safety protocols and company policies within the store environment.
Education
Operations Management -
Kohls
11-2017
Associate of Science - Sports Medicine
Keiser University
Port St. Lucie, FL01-2008
Skills
- Supply chain management
- Logistics coordination
- Operations management
- Operational efficiency
- Process improvement
- Quality assurance
- Workforce planning
- Project planning
- Cross-functional collaboration
- Team leadership
- Leadership development
- Customer relationship management
References
Available Upon Request
Timeline
Area Manager
Walmart DC 6068
11.2020 - 11.2025
Administrative Assistant
Kohls
11.2017 - 03.2020
Operations Manager
Kohl's
05.2015 - 10.2017
Operations Management -
Kohls
Associate of Science - Sports Medicine
Keiser University