Christopher Katt
Phelan,CA
Summary
Experienced bartender and beer technician looking to add to a great team with professionalism and enthusiasm. I am focused on providing the best customer service while utilizing my skills and experience to keep my team motivated and efficient.
Overview
10
10
years of professional experience
Work History
Bartender
3 Iron Brewery
Colton, CA
03.2018 - Current
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted frequent visitors by name and explained new promotions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Effectively multitasked within fast-paced environment.
- Planned and coordinated special events to boost customer numbers and profits.
Bartender/Lead Barback
Margarita Rocks
Upland, CA
11.2014 - 04.2017
- Developed good working relationships with fellow employees through effective communication.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Monitored bar inventory and promptly restocked low items before depletion.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Responded promptly to any complaints or issues from customers or staff members.
Education
High School Diploma -
Corona High School
Corona, CA06-2008
Skills
- Menu Memorization
- Cash Register Operation
- Cash and credit transactions
- Maintaining a clean bar
- Customer service expertise
- Organizational ability
- Courteous
- Handling Difficult Customers
- Excellent judgment
- Responsible Alcohol Service
Timeline
Bartender
3 Iron Brewery
03.2018 - Current
Bartender/Lead Barback
Margarita Rocks
11.2014 - 04.2017
High School Diploma -
Corona High School
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