Amy Anzia-Dodson
Charlotte,NC
Summary
Innovative and results-driven healthcare administrator with 21 years of experience, focusing on achieving outcomes. A collaborative, transformational leader known for strong work ethic, building teams, growing specialty programs and being a proactive communicator who is passionate about strategic growth while enhancing the patient and family experience.
Overview
21
21
years of professional experience
Work History
Senior Ambulatory Practice Manager
Levine Children's Specialty Center-Atrium Health
11.2015 - Current
- Currently lead the largest Pediatric Specialty practice in Charlotte, NC, including 9 Pediatric specialties and 5 satellite locations, generating multi-million dollars of revenue, each fiscal year.
- Confidentially supervise and engage a team of 51 Providers and 120 teammates
- 3 of 3 eligible pediatric specialties in the practice, are nationally ranked by US News and World report as top, accredited performers in their specialty.
- Development of 23 Multi-disciplinary and disease specific clinics, such as Cystic Fibrosis, Irritable Bowel Disease, Down Syndrome, Muscular Dystrophy, Concussion and Apnea carve out clinics.
- Direct Supervision of Social Workers, Prior authorization and Referral teams, Diagnostic and Procedure Schedulers, Front Desk registration operations and Clerical Leads
- Facilitate communication between staff members, fostering a collaborative work environment that improves overall team performance. Have achieved a teammate satisfaction score over 90% for each of the last twenty-one years.
- Increased new patient visits last year by 4.5%. Practice saw $37,000+ patients in 2023.
- Develop policies and procedures for effective practice management within the 5th largest US hospital system.
- Address patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills. 2023 Likelihood to recommend score from patients was 92.5%
- Manage daily practice operations to optimize Provider template utilization, timely appointment scheduling, compliant charge entry and accurate billing to maximize revenue. Have reduced no-shows from 24% when I started, to 11% currently.
- In my time with Atrium, have selected and onboarded over 140+ teammates who meet Atrium's vision and values, while maintaining a very low turnover rate.
- While at Levine Children's Specialty Center, I have onboarded and credentialed 28 Physicians and Advanced Care, mid-level Providers.
Practice Manager and Director
Charlotte Pediatric Clinic Atrium Health
09.2009 - 11.2015
- Practice Manager of the largest General Pediatric Clinic practice in Charlotte, NC. At the time 24 Providers, 4 locations
- Promoted to Director of Charlotte Pediatric Clinic in 2014
- Built budgets annually to maintain control of labor expenses, supply procurement, manage operational expenditures and maximize Provider visits, charge entry and billing. Analyze budget for growth opportunities.
- Lead a collaborative leadership team, which worked together with Physicians and teammates to make the practice highly successful in the areas of Patient, Teammate and Provider satisfaction.
- Consistently maintained Patient Experience and Teammate satisfaction scores over 90%
- Developed the first system-wide "flu vaccine clinics" before vaccine clinics became mainstream during Covid.
- Developed and facilitated annual Referral Coordinator summits across Atrium's Children's Division, bringing together over 100 coordinators each year, to maximize referrals within the hospital system, from a tri-state area. Thereby increasing "new patient consults" each year.
- Served as a Privacy and Compliance Liaison to Atrium for 4 years.
Practice Manager
Pediatric Urology Associates
03.2003 - 08.2009
- Began my career in Healthcare Administration
- Managed a Pediatric Urology Clinic, with 3 providers and 4 office locations that served patients from NC, SC and Virginia.
- Private practice, development of insurance contracts, oversight of all financial, clinical and clerical operations in collaboration with Physician owner. Practice joined Atrium Health in 2007.
- Worked with a consultant monthly to learn compliant billing, ensure clinical competence, work most effectively with insurance companies and Medicaid and understand and build all aspects of running a private practice/small business for four years, without the resources of a large hospital system.
Education
Bachelor of Science - Consumer Science And Family Resources
University of Wisconsin - Madison
Madison, WISkills
- Schedule Management and Template Utilization using Epic Maximize templated Provider time to reduce lag times and ensure excellent patient experiences
- Practice, Staff and workflow Management using Power BI, Core Connect, Kronos, Concur, Microsoft Office 365, Shift Select and Share Point
- In depth understanding of Teammate Engagement and Patient Satisfaction Tools Perceptyx, Medallia, Moorehead
- Ability to lead very large, high volume Pediatric General and Specialty practices for 21 years
Additional Information
Able to speak conversational (non-clinical) Spanish with patients
Have personally developed a Benefits Seminar curriculum, over 15 years, to further educate Providers and teammates about Atrium provided company benefits being offered. Concentration on building an understanding of small details, maximizing usage and fully utilizing all available offerings. Over 200 Physicians and staff from many service lines across Atrium, attended my most recent 2023 sessions.
Have participated in several Diversity, Equity and Inclusion classes, seminars and exercises
Extensive HIPAA privacy and compliance training
Completed year long Mentorship Class, May 2024, 21 Laws of Leadership
Volunteer annually with Atrium and Advent Lutheran Church, in events addressing food insecurity, housing inequity, fundraising and providing food and resources to those in need, throughout Charlotte.
Timeline
Senior Ambulatory Practice Manager
Levine Children's Specialty Center-Atrium Health
11.2015 - Current
Practice Manager and Director
Charlotte Pediatric Clinic Atrium Health
09.2009 - 11.2015
Practice Manager
Pediatric Urology Associates
03.2003 - 08.2009
Bachelor of Science - Consumer Science And Family Resources
University of Wisconsin - Madison
Similar Profiles
Darlene GalbraithDarlene Galbraith
ECMO Specialist at Atrium Health/Levine Children's HospitalECMO Specialist at Atrium Health/Levine Children's Hospital
Chloe PitcherChloe Pitcher
Registered Nurse, Pediatric Emergency Department at Atrium Health, Levine Children's HospitalRegistered Nurse, Pediatric Emergency Department at Atrium Health, Levine Children's Hospital
JORDAN CULLENJORDAN CULLEN
Health Care Technician/Certified Nursing Assistant at Atrium Health - Levine Children's HospitalHealth Care Technician/Certified Nursing Assistant at Atrium Health - Levine Children's Hospital