Amy Arcos
San Antonio,TX
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
7
7
years of professional experience
Work History
Assistant Store Leader
Kroger
Nashville , TN
07.2023 - 07.2024
- Responsible for running the day to day at a grocery store. Hiring and coaching new and existing associates.
- Making sure all metrics are met.
- Creating and maintaining schedules.
- Merchandising by store standards.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recruited individuals with talent, drive and experience to add dimension to organization
- Reviewed merchandise displays regularly to ensure proper placement of products according to company standards.
- Created successful plans to maximize profits and reduce loss.
- Organized store by returning merchandise to proper areas and restocked displays.
- Dealt with customer complaints and rectified product and service issues.
- Maintained records related to sales for store management.
- Handled customer transactions and balanced cash drawers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Ticketed, arranged and displayed merchandise to promote sales.
- Developed and implemented plans for daily operations, including inventory management, staffing and scheduling.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Analyzed financial data to identify areas of improvement within the store's budgeting process.
Evening Manager
Food Lion
Milford , DE
04.2022 - 07.2023
- Conducted regular inventory checks to ensure accurate stock levels for merchandise items.
- Advised management of staffing levels and team member performance to facilitate labor.
- Ensured all customer inquiries were handled promptly and professionally.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Oversaw daily activities of subordinate staff members and ensured their tasks were completed correctly.
- Provided information services to guests regarding promotions, pricing, and reservations.
Team Lead
Target
Newark , DE
11.2017 - 04.2022
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Monitored team progress and enforced deadlines.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with management team to implement new work procedures or policies.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated team members through recognition programs and performance-based incentives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Trained new staff in relevant processes and procedures.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Ensured compliance with industry standards and regulations.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Used Point of Sale register system to complete transactions.
- Supervised staff performance and provided feedback to ensure quality customer service.
- Managed cash register operations including opening and closing procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
High School Diploma -
Susan Wagner
Staten Island, NY07-1991
Skills
- Pivot tables
- Employee scheduling
- New hire training
- Team management
- Human resource policies
- Customer relationships
- Microsoft Office Suite
- Recruiting and hiring
- Policy enforcement
- Sales promotions
- Merchandise display
- Staff management
- Employee management
- Store operations
- Store maintenance
- Stock management
- Team development
- Sales coaching
Timeline
Assistant Store Leader
Kroger
07.2023 - 07.2024
Evening Manager
Food Lion
04.2022 - 07.2023
Team Lead
Target
11.2017 - 04.2022
High School Diploma -
Susan Wagner