Amy Ash

• Fine dining atmosphere with a high etiquette serving style
• Assess customers at greeting to determine how to socialize throughout their experience
• Make strong connections that form relationships with customers to guarantee a positive experience
• Assist customer in ordering and use knowledge and techniques to upsell them on premium menu items.
• Maintain knowledge of food and beverage menus and daily features
• Maintain high level of professionalism to uphold standards of restaurant
• Communicate effectively with coworkers and customers
• Multitask and remain calm and focused to organize and accomplish a list of tasks in busy situations
• Trained incoming servers and educated them on restaurant procedures

• Self started a small business to sell my handmade bows and hair accessories
• Curated and manage my website
• Participates in local artisan markets in the area
• Manage all social media platforms
• Properly tracks all financial information for tax purposes
• Maintains a space to sell my product in a local boutique
• Make positive connections in the community to grow my customer base

• Trained new employees on operations of the restaurant and serving style
• Oversaw staff during shift
• Staff scheduling, conducted interviews and made hiring decisions
• Produced monthly staff schedules and attended weekly management meetings
• Performed opening and closing procedures, prepared reservations
• Meet with clients scheduling private parties as party coordinator
• Ensured guest experiences were up to standards and addressed all guest complaints
• Contributed to volunteer events in the community
• Handled guest complaints in positive manner and utilized problem solving techniques to resolve issues
• Completed daily procedure checklist and communicated changes effectively to servers and kitchen staff.
• Generated end-of-shift and product inventory reports for performance and quality tracking purposes.

As Party Planning Coordinator I met with customers interested in hosting a private event at the restaurant or an off-site location. I finalized catering options, assisted with the events timeline, and worked the event to ensure it was all executed according to the customers needs and wants.

• Maintained knowledge of all menu items and promoted/upsold beverage and food to customers
• Attentive to all safety and sanitation policies
• Provided an informative opening to all new customers about the origin and operations of tapas style eating
• Answered phones, took reservations, prepare for private/banquet parties
• Responded quickly to all guest complaints, and effectively communicated each situation with owners and kitchen staff
• In charge of the restaurants “Raving Fan Club” by promoting, entering new members into the computer system, and organizing members in an excel database
• Oversaw a staff of about 15 employees, trained new employees, provided monthly staff schedules, and set up payroll/benefits in computer system
• Submitted weekly payroll numbers
• Organized and ran monthly staff meetings
• Took weekly inventory, submitted orders to vendors, received orders and provided payment
• Trained with Micros Systems and handled all issues encountered during use of the systems.