- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Enjoy participating in Dog Sports and Training for overall physical and mental well-being
- Cooking
- I enjoy helping others and giving back to the community
- Animal Care
- Hiking
- Learning new cooking techniques and expanding my culinary skills
- Running our Social Media Platforms
Amy Askin-Beck
Sacramento,NM
Summary
Dynamic leader with a proven track record at Elk Grove Saturn, adept in customer relations and small business operations. Excelled in creating innovative desserts at Amy's Dishes and Desserts, enhancing client satisfaction and loyalty. Skilled in verbal communication and relationship building, consistently driving team performance and operational efficiency.
Overview
18
18
years of professional experience
Work History
Owner and Baker
Amy's Dishes and Desserts
11.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Building recipes and creating new desserts.
Billing and Customer Service
Askin Biomedical
09.2010 - Current
- Implemented electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
- Streamlined billing processes for improved efficiency and reduced errors.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Supported cross-functional projects focused on process improvements within the Billing Department, leading to increased operational efficiency.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
General Sales Manager
Elk Grove Saturn
08.2006 - 03.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
Education
Biomedical
Sacramento City College
Sacramento, CA06-2018
Bachelor of Science - Marketing
San Jose State University
San Jose, CA04-1995
High School Diploma -
James Logan High School
Union City, CA07-1989
Skills
- Customer relations
- Relationship building
- Verbal and written communication
- Small business operations
- creative baking for all occasions
- created holiday and party menus
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
- TeamTuckerK9
Interests
Timeline
Owner and Baker
Amy's Dishes and Desserts
11.2015 - Current
Billing and Customer Service
Askin Biomedical
09.2010 - Current
General Sales Manager
Elk Grove Saturn
08.2006 - 03.2008
Biomedical
Sacramento City College
Bachelor of Science - Marketing
San Jose State University
High School Diploma -
James Logan High School
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