Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMY BADING

Marion

Summary

With a proven track record at Gazette for enhancing customer loyalty and resolving high-stress situations, I excel in customer service and critical thinking. My experience spans from direct support to managing service strategies, achieving significant improvements in customer satisfaction. Skilled in data entry and active listening, I consistently deliver results that exceed employer expectations.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Gazette
07.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Service Manager

Star Appliance
09.2020 - 10.2021
  • Identified root causes of recurring problems for long-term solutions and improvements.
  • Enhanced customer loyalty by developing personalized service strategies based on feedback.
  • Trained and guided team members for improved overall performance and morale.
  • Achieved positive customer experiences with proactive communication and follow-up.

Customer Service Representative

Transamerica Life Insurance Company
08.2018 - 09.2020
  • Handled customer inquiries to create positive interactions and build rapport.
  • Improved customer satisfaction by addressing inquiries and resolving issues promptly.
  • Conducted follow-up calls, fostering client relationships and answering questions.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.

Digital Customer Care Agent

Hibu
04.2015 - 07.2018
  • Streamlined response times for better customer experience through effective multitasking and prioritization.
  • Stayed informed on latest product updates and policies to provide accurate information to customers during inquiries.
  • Handled high volumes of inquiries via chat, email, and social media channels, maintaining professionalism under pressure.
  • Contributed to the development of training materials for new agents, enhancing team efficiency and knowledge base.

Pre Print Specialist

Office Team/Transamerica
01.2015 - 07.2015
  • Provided exceptional customer service, addressing concerns and ensuring timely delivery of completed projects.
  • Input data on computers
  • Prepared materials for printing
  • Checked data against source documents
  • Proof read data entry forms

Pharmacy Technician

HyVee Foods
10.2011 - 07.2012
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.

Warehouse Picker

Nordstrom
10.2006 - 04.2010
  • Selected items from warehouse shelves according to order lists.
  • Packaged products securely for shipment to prevent damage during transit.
  • Inspected incoming shipments for damages and accuracy before storing.
  • Kept work area clean and free from hazards to promote safety.
  • Used scanners to quickly locate and track items in warehouse.

Education

High School Diploma -

Jefferson High School
Cedar Rapids, IA
06-1987

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations

Timeline

Customer Service Representative

Gazette
07.2022 - Current

Service Manager

Star Appliance
09.2020 - 10.2021

Customer Service Representative

Transamerica Life Insurance Company
08.2018 - 09.2020

Digital Customer Care Agent

Hibu
04.2015 - 07.2018

Pre Print Specialist

Office Team/Transamerica
01.2015 - 07.2015

Pharmacy Technician

HyVee Foods
10.2011 - 07.2012

Warehouse Picker

Nordstrom
10.2006 - 04.2010

High School Diploma -

Jefferson High School
AMY BADING