AMY BADING
Marion
Summary
With a proven track record at Gazette for enhancing customer loyalty and resolving high-stress situations, I excel in customer service and critical thinking. My experience spans from direct support to managing service strategies, achieving significant improvements in customer satisfaction. Skilled in data entry and active listening, I consistently deliver results that exceed employer expectations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Gazette
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Service Manager
Star Appliance
09.2020 - 10.2021
- Identified root causes of recurring problems for long-term solutions and improvements.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Trained and guided team members for improved overall performance and morale.
- Achieved positive customer experiences with proactive communication and follow-up.
Customer Service Representative
Transamerica Life Insurance Company
08.2018 - 09.2020
- Handled customer inquiries to create positive interactions and build rapport.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Conducted follow-up calls, fostering client relationships and answering questions.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Digital Customer Care Agent
Hibu
04.2015 - 07.2018
- Streamlined response times for better customer experience through effective multitasking and prioritization.
- Stayed informed on latest product updates and policies to provide accurate information to customers during inquiries.
- Handled high volumes of inquiries via chat, email, and social media channels, maintaining professionalism under pressure.
- Contributed to the development of training materials for new agents, enhancing team efficiency and knowledge base.
Pre Print Specialist
Office Team/Transamerica
01.2015 - 07.2015
- Provided exceptional customer service, addressing concerns and ensuring timely delivery of completed projects.
- Input data on computers
- Prepared materials for printing
- Checked data against source documents
- Proof read data entry forms
Pharmacy Technician
HyVee Foods
10.2011 - 07.2012
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
Warehouse Picker
Nordstrom
10.2006 - 04.2010
- Selected items from warehouse shelves according to order lists.
- Packaged products securely for shipment to prevent damage during transit.
- Inspected incoming shipments for damages and accuracy before storing.
- Kept work area clean and free from hazards to promote safety.
- Used scanners to quickly locate and track items in warehouse.
Education
High School Diploma -
Jefferson High School
Cedar Rapids, IA06-1987
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Gazette
07.2022 - Current
Service Manager
Star Appliance
09.2020 - 10.2021
Customer Service Representative
Transamerica Life Insurance Company
08.2018 - 09.2020
Digital Customer Care Agent
Hibu
04.2015 - 07.2018
Pre Print Specialist
Office Team/Transamerica
01.2015 - 07.2015
Pharmacy Technician
HyVee Foods
10.2011 - 07.2012
Warehouse Picker
Nordstrom
10.2006 - 04.2010
High School Diploma -
Jefferson High School
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