Front Desk Receptionist
Williamson Allemond Regional Eye Center
2016 - 2025
- Coordinated communication between patients and medical staff effectively.
- Processed patient intake forms, verifying insurance information efficiently.
- Assisted with inventory management of office supplies and equipment.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected insurance deposits, copays and payments.
- Supported administrative tasks such as filing, patient documentation and billing codes for the billing company.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Resolved patients issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of patient logs for security purposes and compliance with company policies.
- Confirmed appointments, communicated with patients and updated patient records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.