Kalena Bilodeau
Santa Fe,TX
Summary
Energetic Dental Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Silverlake Family & Cosmetic Dentistry
03.2022 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Helped patients complete necessary medical forms and documentation.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
Front Desk Receptionist
Texas City Dental
06.2021 - 03.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Collected room deposits, fees, and payments
Front Desk Receptionist
Precision Welding & Fabrication
05.2020 - 06.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Collaborated with other departments to guarantee customer satisfaction.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Resolved customer problems and complaints
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Education
High School Diploma -
The Woodlands College Park
The Woodlands, TX06.2016
Skills
- Dental Terminology Knowledge
- Adept at Multi-Line Phones
- PPO, HMO
- Excellent Multitasking Capabilities
- Appointment Scheduling
- Patient Service
- Front Office Management
- Patient Health Information Access
- Dentrix Proficiency
- Patterson EagleSoft
- Data Entry
Timeline
Front Desk Receptionist
Silverlake Family & Cosmetic Dentistry
03.2022 - Current
Front Desk Receptionist
Texas City Dental
06.2021 - 03.2022
Front Desk Receptionist
Precision Welding & Fabrication
05.2020 - 06.2021
High School Diploma -
The Woodlands College Park
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