Michelle Heartsill
Flagstaff,AZ
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations, including HIPPA and OSHA with the desire to make a positive impact in our community. Organized and flexible with proven performance in fast-paced, high-stress environments. Eagar to expand my knowledge and bring positive energy to your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Forest Canyon Endoscopy and Surgery Center
Flagstaff, Ari
03.2021 - 02.2022
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from patients using a variety of payment methods, including credit cards, checks, and money orders.
- Updated patient information in databases regularly to ensure accuracy of records.
- Communicated with multiple offices to maintain accuracy of procedures and patient insurance information.
- Contacted patient insurance companies to verify accurate coverage, obtaining prior authorizations when needed.
- Managed the front office tasks for 9 different doctors by myself for 5 months.
Medical Assistant
Northern Arizona Gastroenterology
Flagstaff, AZ
12.2019 - 01.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Requested prior authorizations for new medications through patients' insurance.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Assistant
Northern Arizona Healthcare Medical Group
Flagstaff, AZ
04.2019 - 12.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
Lead Medical Assistant
Flagstaff Pediatric Care
Flagstaff, AZ
07.2016 - 04.2019
- Managed back office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Ensured accuracy of test result records.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Ensured accurate administration of vaccines to patients.
- Inventoried vaccines at the end of every business day.
Medical Assistant and Trainer
Flagstaff Family Care Clinic
Flagstaff, AZ
07.2014 - 07.2016
- Commenced as a Front Office Assistant. After the first 30 days, I was requested to train as a full-time back office Medical Assistant.
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Associate's Degree in Medical Specialties
College America - Flagstaff
Flagstaff, AZ01-2014
Skills
- Inventory Control
- File Organization
- EMR knowledge
- Patient service
- Attention to detail
- HIPAA and OSHA compliant
- CMA certified
- BLS certified
Affiliations
- Flagstaff Native
- Local Artist
- Volunteer Volleyball Coach
- Supporter of the local Boys and Girls Club
Accomplishments
- Awarded multiple Leadership roles in the first 90 days of employment
Certification
- BLS certified
- Medical Assistant Certificate
- Real Estate Agent- inactive
References
References available upon request.
Timeline
Front Desk Receptionist
Forest Canyon Endoscopy and Surgery Center
03.2021 - 02.2022
Medical Assistant
Northern Arizona Gastroenterology
12.2019 - 01.2021
Medical Assistant
Northern Arizona Healthcare Medical Group
04.2019 - 12.2019
Lead Medical Assistant
Flagstaff Pediatric Care
07.2016 - 04.2019
Medical Assistant and Trainer
Flagstaff Family Care Clinic
07.2014 - 07.2016
Associate's Degree in Medical Specialties
College America - Flagstaff